44973BR

Patient Services Specialist - Larry Combest & Grand Expectations

SON Combest Center Lbk

Lubbock

Introduction

Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.

About TTUHSC

Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care – and we believe that our people are the reason for our institution’s lasting success and bright future.

Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.

Visa Information

TTUHSC, at its sole discretion, may initiate new H-1B I-129 visa petitions in accordance with the directive issued by Governor Abbott. Approval from the Texas Workforce Commission is required. On a limited, case-by-case basis, the institution may also sponsor eligible individuals for change-of-status or change-of-employer petitions for qualifying positions. TTUHSC will not pay the $100,000 fee, if applicable.

Position Description

This position is responsible for ensuring the smooth operation of the clinic's patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.

Major/Essential Functions

• Complete insurance verifications using the pre-visit Enterprise Task Management (ETM) system.
• Enters relevant patient data into the EHR( Electronic Health Record) system.
• Assist with opening and distributing mail.
• Assist with handling incoming checks and credit cards in preparation for deposits.
• Scan payments and deposit batches into the secured, identified School of Nursing(SON) server for the Combest.
• Receive and process medical record requests.
• Assist the supervisor in reconciling monthly batch reports.

Occasional Duties

Employees may serve as backup coverage for front office staff. Duties associated with this coverage include:

• Serving as the initial point of contact for patients.
• Handle all incoming calls, scheduling appointments, patient registration, collecting fees and payments, and reconciliation of monies in the cash drawer.
• Make reminder calls for patient appointments.
• Assist patients in completing forms.
• Assist the supervisor in generating data for reporting purposes.
• Cover evening & weekend.

Required Qualifications

A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Preferred Qualifications

• Bilingual in English and Spanish, both verbally and non-verbally(writing).
• Prior work with practice management systems and electronic health record systems.
• Experience of HIPAA practices and release of information.
• Experience in verifying insurance such as Medicare, Medicaid, and all third-party carrier coverage.
• Multi-phone/call center experience.

Required Attachments

Resume / CV

Benefits

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace