Hope Jefferson

Hope E. Jefferson

7812 Southampton Dr.

Apt. L

Glen Burnie, Maryland 21060

(240)646-6099

Profile

Effective communicator, organized, ambitious, hardworking individual with a commitment to excellent customer services.

Skills

Multiple Line Switch Board Quality Care Customer Service

Vital Signs CPR/First Aid Certified

Tray Set-Up Departmental Scheduling Systems

Lead Position Skills CPT and ICD-9 Coding

Work Experience

Intersolutions LLC

Lead Concierge

Silver Spring, MD

September 2015 – Present

As residential concierge handles the daily requests of the residents in the community, by phone, email and in person. Distributes mail and signs for parcels and advises residents on local restaurants, shopping and entertainment.   Acts as the liaison between the property’s management and residents. Manage parking, organize and control security and manages handyman services.   Takes request for repairs. Responsible for meeting and greeting prospective residents, and many have come to expect this service when joining a residential community.

Business Assistant

Heartland Dental Care - Great Mills, MD

December 2013 to July 2015

The Dental Business Office Assistant will maintain and organize all administrative functions in the front office, including reception tasks receiving and distributing office mail and email, answering the office phone and distributing calls or messages accordingly, communicating patient’s arrival promptly, managing administrative records and pulling/filing office charts among other duties. The Dental Business Office Assistant will also work with administrative scheduling, including maintaining office records, documenting patient dental treatments and transactions, following office procedures for patient referrals and scheduling of office appointments. Other duties include maintaining office accounts receivable information, making financial arrangements with patients before treatments and ordering office and administrative supplies.

George Washington University Hospital

Washington, DC

2007-2013

Senior Admissions Rep

Register patient appointments; arrange and coordinate preoperative appointments; contact primary care physician and request necessary referrals for testing; gather results from preoperative appointments before surgery; Pre-certify surgical procedures if needed; prepare charts and bills; arrange transfer of patients from other hospitals; mail out clinical correspondence for physicians; gather demographics on patients for billing; find diagnosis codes for surgical and office bills. Act as a liaison between the Admitting Department and the Emergency Room.

Classic Concierge (part-time employment)

Washington, DC

2007-2007

Concierge

Greeted all Residents and Visitors to the Property. Answered telephones screened and directed calls. Provided first class concierge service to Resident within the property. Responded to Resident Request via telephone and email. Acted as liaison between Resident and building management. Assist with the Booking of the Hospitality Suite and the Party Room.

Smith’s Child Development Day Care Center

Capitol Heights, MD

2000-2007

Lead Teacher

I worked as a lead teacher in the 2/3 year old class. As a lead teacher I was responsible for developing the cognitive, social, emotional, and physical skills of each student. I ensured the safety of all children in the center. As well as maintained each child's medical and personal records ensuring that they were within the guide lines of the State of Maryland requirements.

George Washington Ambulatory Care Center

Washington, DC

1993-2000

Senior Patient Service Specialist

As a Patient Service Specialist I was responsible for scheduling appointments, greeting and registering all visitors, assisting with patient benefit awareness. I was held accountable for the training of all new hires and acted in a supervisory capacity. I verified CPT and ICD-09 codes as well.

Education/Training

Prince Georges Community College

Certified Child Care Development

CPR Health Care Professional

Completed 2003

George Washington University

Management/Lead Professional Skills

Completed 1999

Quality Customer Service

Complete 1999

Introduction to Procurement

Complete 1999

Montgomery Junior College

Business Administration Associates Degree

Completed 1985

Theodore Roosevelt High School

Completed 1982

References Available Upon Request