Michael Chance

MS Quality Management, Eastern Michigan University, Ypsilanti, MI
MBA, University of Houston, Victoria, TX
MS Management, Troy State University, Troy, AL
BS Healthcare Management, Southern Illinois University, Carbondale, IL (Cum Laude)
BS Health Science, George Washington University School of Medicine, Washington, DC

TEXAS CHILDREN’S HOSPITAL, HOUSTON, TX - MAY 2005 – PRESENT
Quality Improvement Specialist
Responsible for data collection & dissemination from multiple sources within and outside of the Quality Department. Coordinator for Pediatric Health Information System (PHIS). Responsible for data extraction, analysis, and submission to external entities. Prepared reports and graphic displays for Quality Improvement teams. Quality representative for Adolescent Medicine, Dermatology, Pulmonary, and Psychiatry Services, Diagnostic Imaging and Emergency Center. Assisted in developing service specific quality review indicators for assigned services. Conducted Root Cause Analysis. Member of Emergency Preparedness / Decontamination Team.

MEMORIAL HERMANN SOUTHWEST HOSPITAL, HOUSTON, TX - JANUARY 2004 – JANUARY 2005
Performance Improvement Coordinator
Responsible for overseeing performance improvement activities for all clinical and non-clinical services. Collected and analyzed clinical and service related data. Prepared reports and graphic displays for Performance Improvement teams. Facilitated Performance Improvement teams and workgroups. Conducted Root Cause Analysis. Coordinator for Patient Safety Committee. Assisted in developing goals and interventions for continuous quality improvement. Developed and conducted training in performance improvement, leadership, management, and customer service subjects to hospital staff.

THE METHODIST HOSPITAL, HOUSTON, TX - JULY 2002 – DECEMBER 2003
Performance Improvement Coordinator
Responsible for managing performance improvement process and peer review for multiple clinical services including Emergency Department, Anesthesia/Sedation/Pain Management Service, and Psychiatric Service. Collected and analyzed clinical and service related data. Prepared reports and graphic displays for committee review. Facilitated Performance Improvement teams and workgroups. Conducted Root Cause Analysis. Assisted in developing goals and interventions for continuous quality improvement. Member of hospital Emergency Preparedness Team.

AETNA U.S. HEALTHCARE, HOUSTON, TX - APRIL 2000 – MARCH 2002
Quality Consultant
Responsible for all aspects of Member Satisfaction. Collected and analyzed service related data from all operational departments and data from member and provider satisfaction surveys. Prepared reports and graphic displays for committee review. Developed interventions for continuous quality improvement. Satisfaction and Service Committee Coordinator. Coordinated monthly satisfaction and service committee with members from seven cities participating via teleconference.

CIGNA HEALTHCARE, HOUSTON, TX - DECEMBER 1997 – JANUARY 2000
Quality Management Coordinator
Responsible for management of Peer Review process. Reviewed alleged Quality of Care complaints for validity. Collected and reviewed medical records, statements, and other evidence for quality of care cases. Prepared and presented case files to Peer Review Committee for review and adjudication. Health Promotion Coordinator.

UNITED STATES NAVY HOSPITAL CORPS - DECEMBER 1971 – DECEMBER 1997
Senior Chief Hospital Corpsman
* Physician’s Assistant, Healthcare Administrator, Combat Medic, Medical Trainer
* Primary assignments to Navy Ships and Stations that did not have an assigned physician.
* Total Quality Management Facilitator/Trainer