Serves as a liaison between the physician’s practice and future, current, and former patients. Provides accurate information about the surgeon, the practice and the anticipated procedures.

Minimum Requirements

Education

·        High School Diploma

Experience

·        Three to five years with increased responsibility in a surgical practice or customer service- oriented position

License/Registration/Certifications       

·        MA/LPN/RTR

·        CPR Certification

Preferred Requirements

Preferred Education

·        Associate degree

Preferred Experience

·        Surgery office experience

·        Experience creating or developing marketing or sales programs

Preferred License/Registration/Certifications   

·        N/A

Core Job Responsibilities

·        Facilitates the surgeon’s consultation with the patient by providing both pre-and postoperative information, effective fee quoting, and scheduling optimization.

·        Briefs patients with procedures of interest

·        Consults surgical quotes

·        Books surgery dates

·        Collects payments

·        Establishes rapport with patients.

·        Follows up with prospects, tracks patients, sends correspondence, handles cancellations/rescheduling, assists doctor during consultation and evaluation, and other office administrative duties.

·        Crossover into nursing duties as needed.

·        Perform other duties as assigned.

·        Must be in good physical condition and able to withstand the stress and demands of an active position.

·        Manual dexterity, good eye/hand coordination and acceptable vision needed in daily work.

·        Must have strong knowledge of organizational dynamics and have excellent communication/coaching skills.

·        Must be able to establish and maintain effective working relationships with patients, employees, the public, and other agencies.

·        Must be able to respond calmly and efficiently in crisis situations.

·        Effective verbal and written communication skills based on the command of the English language.

·        Must be able to perform the following functions: standing for long hours, walking, stooping, bending, sitting, pushing, pulling, and squatting.

• Must be able to lift 30+ lbs. in order to lift/move patients, equipment, and/or supplies utilized in the work place