POSITION SUMMARY

Under the direction of the Director Diagnostic and Ancillary Services, the Supervisor Emergency Medical Services (EMS) assumes shift responsibility in managing the human and material resources of the Emergency Medical Services department in order to provide quality patient care and an environment conducive to staff growth and professional performance.  As a member of the leadership team the Supervisor Emergency Medical Services has the responsibility to provide and coordinate patient care for the designated shift of duty and assists the Director Diagnostic and Ancillary Services with administrative responsibilities such as budget preparation, strategic workforce planning, and personnel decisions. This individual remains clinically competent in area of practice.  Interprets and enforces policies and procedures, standards of care and standards of practice with others and demonstrates same through own actions.

LEADERSHIP VALUES

The MNH Leadership Values we are striving to emulate:

• Respect, appreciation and caring for all-positive outlook
• Initiative, achievement oriented, drive for excellence and continuous improvement; perseverance and ability to see the big picture
• Teamwork and support for others; interdependence and commitment to the collective; system success as opposed to individual achievement or credit
• Open, respectful, candid communication; handles conflicts and differing points of view directly; doesn’t shy away from difficult issues or conversations
• Stewardship of resources and passion for efficiency
• Ownership of actions and results focused
• Resilient; adaptable to change; perseveres in the midst of challenges
• Courage

MINIMUM REQUIREMENTS

Education:

1. Completion of an accredited program for Paramedic training; or completion of an accredited nursing program if the applicant is an Emergency Medical Services Registered Nurse (PHRN).
2. Bachelor’s preferred.

Experience:

1. 3+ years (post graduate) field experience as a Paramedic in an actively operating ALS program.
2. 3+ years of leadership (including duty chief) experience preferred.

Knowledge, Skills, Abilities:

1. Demonstrated leadership and management skills.
2. Demonstrated ability to work under stressful situations.
3. Demonstrated oral and written communication skills.
4. Effectively functions as a liaison among staff, physicians, medical center administration, and ancillary departments.
5. Uses tact, sensitivity, sound judgment, and a professional attitude constantly.
6. Consistently demonstrates maturity for accountability of job performance.
7. Conducts business in a professional and cordial manner that upholds the integrity and reputation of Mount Nittany Medical Center.
8. Knowledge of human resource laws and regulations as they relate to the management of staff.

License/Certification/Registration:

1. Current, license by the Pennsylvania Department of Health as an EMT-Paramedic or Health Professional with a current EMSVO Endorsement.
2. Completion of the Hazardous Material Operations Level.  Must obtain within one year after hire and renew annually.
3. Current driver’s license.
4. Meets the American Heart Association’s standards for Healthcare Provider Basic Life Support (BLS) and renews every two years.
5. After four months from hire/transfer, meets the American Heart Association’s standards for Advanced Cardiac Life Support (ACLS) and renews every two years.
6. After six months from hire/transfer, meets the American Heart Association’s standards for Pediatric Advanced Life Support (PALS) and renews every two years.
7. Paramedic Board Certification by the National Registry of Emergency Medical Technicians (NREMT) preferred.
8. Emergency Medical Services Trauma Life Support (PHTLS) and/or International Trauma Life Support (ITLS) certification preferred.
9. Within three months from the hire/transfer date, completes Crisis Prevention Institute’s Nonviolent Crisis Intervention (CPI NCI) training and renews every 2 years thereafter.

SUPERVISION RECEIVED

Receives minimal supervision from the Director Diagnostic and Ancillary Services.  Performs all duties in an independent manner with little or no need for direct supervision.

SUPERVISION GIVEN

Supervises the activities of the unit/department staff.

ESSENTIAL FUNCTIONS

1. Unit/Department  Supervision
   • Financial Management: works with department leadership and the Financial Planning department to develop an monitor budget; ongoing evaluation of productivity; and maximize care efficiency and throughput
   • Human Resource Management: Evaluate staffing needs and patterns; utilize recruitment techniques as it relates to staff selection; complete staff evaluations and ensure proper orientation.
   • Performance Improvement: utilize lean tools and methodology for identified areas of improvement; use of MDI (manage for daily improvement) strategies to drive outcomes; evaluate and improves customer/patient engagement performance; monitor patient safety reporting; participate in root cause analysis; promote workplace safety; maintain survey and regulatory readiness; just culture; and promote intra/interdepartmental communication
   • Foundational thinking skills: apply systems thinking knowledge as an approach to analysis and decision making.
   • Technology: use of technology to support decision and improvement activities
   • Change management: facilitate change through assessing readiness, involving key stakeholder and those that do the work, communicate changes, and evaluate outcomes.
   • Appropriate clinical practice knowledge: maintain knowledge pertinent to scope of responsibility and promote evidence-based practice.
2. Leadership
   • Human resource leadership skills: effective and respectful communication, performance management (conduct evaluations, assess staff, monitor fitness, initiate corrective actions, terminations, etc.); staff development and assurance of competencies; and staff retention skills and activities.
   • Communication skills: open, respectful, and effective, both oral and written.
   • Relationship management & influencing behaviors: manage conflict; situation management, promote team dynamics, mentor and coach staff & peers, apply communication principles; encourage participation of staff; role model professional behavior; act as a change agent; and apply principles of self-awareness. Collaborate with medical director for medical and pre-hospital management of patient care.
   • Diversity and Inclusivity: maintain and environment of fairness and equality.
3. Professionalism
   • Personal and professional accountability: practice ethical behaviors; hold self and other accountable for respectful and professionalism; and promote and role model lifelong learning.

NON-ESSENTIAL FUNCTIONS

Performs related and miscellaneous duties as assigned.