POSITION SUMMARY

Serves in an expanded nursing role as part of an interdisciplinary team, delivering comprehensive care coordination, patient education, and nursing support across the primary care continuum. Responsibilities include triaging clinical concerns, supporting chronic disease management, and facilitating smooth care transitions through phone, patient portal, and in-person interactions. This RN assesses patient needs to determine the appropriate level of care and ensures timely access to services and resources. This role is central to care team communication, patient advocacy, and alignment with evidence-based practices. Additionally, the RN performs Medicare Annual Wellness Visits in collaboration with providers, supporting preventive health efforts and individualized care planning.

MINIMUM REQUIREMENTS

Education:

1. Completion of an accredited registered nurse program required.

Experience:

1. Two years’ experience working in a physician group practice preferred.

Knowledge, Skills, Abilities:

1. High self-initiative with the ability to work well under pressure and with minimal supervision.
2. Conducts business in a professional and cordial manner that upholds the integrity and reputation of Mount Nittany Health System.
3. Strong critical thinking skills with the ability to prioritize patient needs and make sound decisions.
4. Communicates effectively and collaboratively with patients, families, and interdisciplinary teams.
5. Highly organized and uses time efficiently and effectively.

License/Certification/Registration:

1. Licensed as a Registered Nurse in the State of Pennsylvania.
2. Meets the American Heart Association’s standards for Healthcare Provider Basic Life Support (BLS) and renews BLS every two years.

SUPERVISION RECEIVED

Receives general supervision from the Department Supervisor and Manager

SUPERVISION GIVEN

None

ESSENTIAL FUNCTIONS

1. Conduct initial and ongoing patient assessments to evaluate patients’ medical needs, understanding of their condition, and urgency of care needs.
2. Triage and prioritize patient concerns, including medical issues, prescription refills, and referral or insurance- related requests, documenting all interactions in the patient chart.
3. Use  clinical judgement, standing orders, and established protocols to determine appropriate patient disposition.
4. Develop, execute, and update individualized chronic disease self-management plans using protocols to improve outcomes for patients with complex or chronic conditions—particularly for diabetes.
5. Apply motivational interviewing and patient engagement strategies to enhance adherence and health literacy.
6. Collaborate with providers and patients to close care gaps, monitor health outcomes, and ensure adherence to evidence-based clinical guidelines.
7. Coordinate and navigate care pathways to enhance discharge planning, follow-up scheduling, and connecting patients to appropriate providers to ensure timely access to resources.
8. Facilitate scheduling and follow-up appointments to ensure continuity of care and prevent hospital readmissions or unnecessary ER visits.
9. Coordinate patient referrals, pre-certification and pre-authorizations and appointments to outpatient facilities, specialists and hospitals including preparing insurance referrals, obtaining insurance pre-authorizations, explaining procedures, treatments, prep instructions and medication changes to patients and family members when appropriate.
10. Communicate effectively across care teams to maximize care coordination and ensure alignment on patient care plans.
11. Advocate for patients and families across the healthcare continuum to ensure comprehensive, patient-centered care.
12. Contribute to performance improvement initiatives and stay current with healthcare trends and best practices.
13. Provide general nursing care and education to patients.  Administer prescribed medications and treatments in accordance with nursing standards under the direction of the provider.
14. Contact patients to notify of test results and care instructions, according to physician instructions.
15. Call pharmacies with patient prescriptions according to physician’s instructions and protocol.
16. Performs Medicare Annual Wellness Visits for patients who qualify for the services, per Medicare guidelines, under supervision of a provider.

NON-ESSENTIAL FUNCTIONS

Performs related and miscellaneous duties as assigned.