Description

Under the direction of the UCLA Health Access Organization Quality Support Director, the Training manager will be responsible for developing, implementing, and overseeing training and coaching programs that align with the organization’s goals and objectives. The Training Manager, in collaboration with Patient Access Organization leadership, will play a crucial role in enhancing employee performance, driving productivity, and fostering a culture of continuous learning and development. The incumbent will assess department-wide developmental needs to drive training initiatives while identifying and arranging suitable training solutions for new employees and ongoing training of all PCC employees. The primary objective for the Training Manager is to ensure that schedulers are equipped with the necessary skills and knowledge to effectively manage patient appointments and inquiries.  In addition, the incumbent will assist in streamlining existing training and coaching programs and resources such as procedures and guidelines.