Job Category:

Administrative & Clerical

Work Shift/Schedule:

8 Hr Morning - Afternoon

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary
The Oncology Office Assistant plays a vital role in supporting patients and families throughout their care journey. Under the supervision of the Navigation and Radiation Oncology Supervisor, this position is responsible for delivering exceptional front desk service by greeting patients, completing registration, and managing appointment scheduling. The role ensures accuracy in patient demographics, insurance verification, and pre-certification while maintaining a welcoming and professional environment.

Key Responsibilities

• Greet and assist patients, families, and visitors with professionalism and compassion
• Schedule, confirm, and adjust patient appointments
• Register patients and maintain accurate demographic and insurance information
• Verify insurance coverage and pre-certification requirements
• Support efficient office operations by assisting with administrative tasks as needed

Qualifications

• Strong customer service and communication skills
• Flexibility with schedule
• Experience in medical terminology, data entry, admitting, business office, collections, or physician office preferred
• Computer proficiency required
• Bilingual skills a plus

Why Join NGHS?

• Be part of a compassionate oncology team supporting patients through specialized care
• Work in a collaborative and professional environment

Job Specific and Unique Knowledge, Skills and Abilities

• Ability to work independently, emotionally mature and able to function effectively under stress
• Excellent written and oral communication skills
• Excellent problem solving and analytical skills
• Working knowledge of HIPAA and PHI
• Ability to manage change
• Must be able to demonstrate knowledge of hospital billing requirements and proper documentation
• Must possess detailed understanding and knowledge of insurance guideline and protocols, the components of full verification, and payor information/requirements

Essential Tasks and Responsibilities

• Maintains a comfortable lobby for patients and their families by ensuring tidiness of the area, adequate seating, and replenishing refreshments.
• Answers phone calls and assist caller in any way possible abiding by the policies of NGHS regarding the release of information.
• Provides information to patients, community members, employees, etc. as requested at the front desk.
• Greets and checks off arrival of patients in computer system.
• Captures and documents all pertinent patient demographic, subscriber and insurance information (i.e.: patient policy and ID numbers, subscriber, guarantor, payor address, phone number, and contact information).
• Procures patient referrals in accordance with physician requests and processes mail in a timely and efficient manner.
• Faxes information as requested (notes to MDs, invoices to accounting for payments or bills, etc.)
• Reviews work and assures accuracy in all aspects of the position; pay close attention to patient type, visit type, code identification, insurance information, and demographic information to minimize error rate and time delays in other areas.
• Completes medical release forms and other necessary forms as required for patients
• Scans appropriate data into document managing system (including, but not limited to; insurance cards, drivers license, physician orders, consent forms, and any other registration related documents pertinent to the patient's medical record).
• Ensures prompt scheduling prior to date of service/admission in order to complete insurance verification and authorization process.
• Documents the pre-certification information into the patient account.
• Calls next day "New Patients" appointments for reminders and directions.
• Opens and distributes mail to appropriate personnel daily.
• Completes re-registration on 90 day revolving accounts for Oncology.
• Processes new referrals (faxes, walk-ins, phone and SCI Order facilitator).
• Monitors and orders supplies; submits any needed work orders for EVS or Plant Operations.
• Performs additional job related duties as assigned.

Physical Demands

• Weight Lifted: Up to 50 lbs, Occasionally 0-30% of time
• Weight Carried: Up to 50 lbs, Occasionally 0-30% of time
• Vision: Moderate, Frequently 31-65% of time
• Kneeling/Stooping/Bending: Occasionally 0-30%
• Standing/Walking: Occasionally 0-30%
• Pushing/Pulling: Occasionally 0-30%
• Intensity of Work: Frequently 31-65%
• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Driving

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. 

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.