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Description
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New Patient Access Coordinator
Work Location
Los Angeles,CA
Job #27724
Work Hours
Monday-Friday 8am-5pm
Employment Type
2 – Staff- Career
Duration
Indefinite
Salary Range
$30.36-43.49 Hourly
Posted Date
December 5, 2025
Bargaining Unit
Teamsters – CX
Apply as Internal/Current Employee
Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
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JOB DUTIES
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JOB QUALIFICATIONS
Description
The Intake Coordinator serves as the first point of contact and facilitate access to care for patients who seek medical care from UCLA Health by processing inquiries/referrals and converting them to patients with established care at UCLA Health. This involves but not limited to obtaining required demographic information, insurance information and medical reports, as needed. The Intake Coordinator is responsible for registering patients in Care Connect and Salesforce, the department’s online CRM. Schedule patients’ medical appointments; organize and upload medical records to Epic via ICAP. The Intake Coordinator provides a significant level of patient education related to their illness and planned treatment; and provide a high level of analytical services over the telephone for assigned practices or service areas by utilizing state-of-the-art telecommunications and computer information systems. These services include, but are not limited to: Referring physician line, SCOI and Physician Referral backline, referral source to UCLA Health, patient to physician communication, physician to physician communication, serve as a resource and contact for information and services, and utilization of our EMR system to communicate patient care and schedule & register a variety of appointments effectively and efficiently. The Intake Coordinator serves as the initial point of contact for the UCLA Health System, including the 1-800-UCLAMD1 line; with the knowledge and ability to guide callers to particular clinic/service based on information provided by the caller. The Intake Coordinator is additionally responsible for promoting core and specialty services to the physician community. This position provides support services in all functional areas of referral management including the utilization of affiliate services, cultivating and strengthening referral activities by implementing and promoting professional services. The intake Coordinator is best defined as a flexible patient care resource that focuses on system-specific service lines that are in alignment with the market strategy. Furthermore, the Intake Coordinator must multi-task between identifying areas for improving patient relations, ensuring that quality standards are met while providing extensive personalized customer service, and executing Patient Communication Center activities It is expected for our Intake Coordinator to maintain a high level of customer service and sense of urgency during a call; as well as demonstrating the following skills: active listening, proper phone etiquette, professional terminology & grammar (verbal and written), and a teamwork spirit. Intake Coordinators are assigned to various tasks supporting intake workflow operations throughout the day depending on departmental and team needs.
Salary Range: $30.36-$43.49
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered
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