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Description
Member Services Agent
Work Location
Los Angeles,CA
Job #27719
Work Hours
Monday – Friday, 8:00am – 5:00pm PST
Employment Type
2 – Staff- Career
Duration
Indefinite
Salary Range
$30.36-43.49 Hourly
Posted Date
November 25, 2025
Bargaining Unit
Teamsters – CX
Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
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JOB DUTIES
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JOB QUALIFICATIONS
Description
- Answer incoming calls with professionalism, courtesy, and adherence to departmental scripts and service standards
- Respond to member and provider inquiries regarding benefits, eligibility, referrals, and billing issues
- Document all interactions accurately in the managed care information system
- Verify member eligibility, provider participation, and referral history
- Coordinate warm hand-offs and connect members with appropriate departments
- Research and resolve moderately complex issues, escalating when necessary
- Complete outbound follow-up calls to ensure resolution and member satisfaction
- Maintain performance standards related to call metrics, quality, and productivity
- Ensure compliance with HIPAA, privacy standards, and UCLA Health policies
- Collaborate with internal staff to support continuous process improvement
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered
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