Description

Under the direction of the Practice Manager, you will provide front office support to the Santa Monica Pediatric Specialty Care clinic. This specialty care practice is dedicated to providing personalized care for our most vulnerable patients. We are looking for an energetic and friendly candidate that will deliver an exceptional first point of contact for our patients and their families. Responsibilities include, but are not limited to:
* Patient registration and check-in
* Insurance verification
* Process co-payments
* Appointment scheduling
* Verify referrals and authorizations in patients’ charts
* Triage calls

Salary Range: $24.57 – $34.87 Hourly

Qualifications

Required:

* Demonstrated ability to maintain accurate and updated files containing a variety of documents relating to the patient’s care.
* Demonstrated typing skills of 45 WPM.
* Demonstrated experience in organizing and defining tasks, setting priorities, working independently, and following through with minimal direction in order to perform effectively under conditions of frequent interruptions, fluctuating workloads, and conflicting time demands.
* Demonstrated ability to handle confidential material with discretion.
* Demonstrated ability to screen incoming phone calls in order to assess urgency of requests.
* Strong problem-solving skills and demonstrated ability to initiate, monitor, and complete tasks, including those not explicitly assigned or intrinsic to achieve specific goals.
* Demonstrated proficiency with Microsoft and Windows computer platforms and proficiency in the use of computer programs, including Word, PowerPoint, Excel, e-mail programs, web browsers, and Adobe Acrobat.
* Demonstrated attention to detail.
* Demonstrated strong organizational skills to maintain the workflow of a fast-paced, high-volume clinic in a professional and efficient manner.
* Demonstrated ability to establish and maintain cooperative working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
* Excellent verbal and written English language skills to complete correspondence and reports with appropriate spelling, grammar, and format.
* Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and its services and programs.
* Skill in recognizing an emergency or high priority situation and taking appropriate and immediate action.
* Ability to maintain composure when confronted with difficult situations and respond professionally.
* Ability to work as part of a team, maintaining confidentiality in all assignments, and show initiative in identifying and solving problems as they occur.

Preferred:

* Demonstrated ability to operate Care Connect, download reports, documents and labs from patient’s chart.
* Knowledge of the policies and procedures of third party payors, including Medi-Cal and California Children’s Services.

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General knowledge of medical terminology and ICD-10 coding.