Endpoint Operations Support Analyst

Work Location
Santa Monica,CA

Job #28632

Work Hours
Monday-Friday, 10:00 AM – 7:00 PM

Employment Type
2 – Staff- Career

Duration
Indefinite

Salary Range
$31.39-50.52 Hourly

Posted Date
February 24, 2026

Bargaining Unit
UPTE – TX

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Provide the tools necessary to deliver cutting-edge health care and groundbreaking research. As part of our Information Technology team, you’ll ensure that our medical professionals have access to the latest breakthroughs in technology, and you’ll play a key role in protecting our global patient community.

• JOB DUTIES

• JOB QUALIFICATIONS

Description

Under the direction of the Technical Service Delivery (TSD) Endpoint Operations Manager, provide Tier II responsibilities for the day-to-day 24×7 IT services within an assigned geographical region, which may require a technician to travel to various sites as needed to perform the job duties. 

Tier II support on technologies including endpoint devices, but not limited to (desktop, printers, workstation on wheels peripherals, software, applications), telecom, networking, mobile devices, etc.. 

Responsibilities include, but are not limited to:

• Enforce and maintain standard software, hardware, images, and deployment process including post configurations, and asset management for UCLA Health IT managed departments
• Ensuring that policies, standards, standard operating procedures, and how-to documents are followed and utilized
• Ensure endpoints follow standard security guidelines and safeguards
• Communicate effectively, both verbally and written to clients and peers
• Effectively apply escalation process within the guidelines of the TSD SLA
• May be required to participate in the weekly rotational after-hours on-call support.

Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full salary range for this position is $29.03 – $46.71 hourly.