In this role you will be responsible for planning, implementing, and managing centralized complex scheduling operations, resource allocation, and patient navigation services across the department. This role ensures accurate, efficient, and timely appointment scheduling that meets organizational access goals, guidelines, and patient needs.

Key Responsibilities:

• Oversee day-to-day operations of centralized schedulers and patient navigators.
• Provide direct supervision to clinical program leads and patient navigators.
• Collaborate with clinic managers, department heads, and access coordinators to align scheduling with operational requirements.
• Serve as the primary point of contact for departmental scheduling and patient access concerns.
• Lead and guide staff, support professional development, and drive process improvements to enhance service delivery.

• Strong organizational, communication, and people management skills.
• Coordinate efficiently and ensure a positive patient experience.