Description

The main duties include, but, not limited to, answering and re-directing incoming telephone calls to the medical center, provide Patient Information, Department Information and On Call Schedule information as requested by callers, process routine and emergency calls, monitor, triage, activate and dispatch emergency personnel for all hospital emergencies and disasters. Monitor and report various Emergency Alarm Systems, triage and report all Elevator Malfunctions. As the first point of contact for incoming calls to the medical center, it is expected that all Customer Service Initiatives are followed and adhered to at all time. It is also expected that all departmental and hospital policies, which include Operational, Technical and Emergency protocols, are followed. Must be willing and able to work Sundays, Mondays, 11P-7:30AM; Th/Fri/Sat 10P-6:30AM. Training Schedule (first 3-4 months) Tuesday – Saturday, 8:30AM – 5:00pm. Works Weekends and Holidays. This is a full-time, on-site position. Salary offers are determined based on various factors including, but not limited to, qualifications, experience, and equity. The full hourly range for this position is $24.57 – $34.87. The budgeted hourly range that the University reasonably expects to pay for this position is approximately between the minimum and midpoint.