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Description
MENU
Communications Page Operator
Work Location
Los Angeles,CA
Job #24385
Work Hours
This position works weekends and University Holidays. Training Hours (est 4-5 months) 1130 – 2000 Sun – Thursday. Regular Hours: Monday, Thursday, Friday & Saturday 1330 – 2200. Sunday 0800 – 1630
Employment Type
2 – Staff- Career
Duration
Infinite
Salary Range
$25.6-36.33 Hourly
Posted Date
May 27, 2025
Bargaining Unit
Teamsters – CX
Apply as Internal/Current Employee
Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
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JOB DUTIES
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JOB QUALIFICATIONS
Description
Are you looking for a dynamic role where you can make a meaningful impact in a healthcare setting? We are seeking a dedicated and detail-oriented individual to serve as the first point of contact for incoming calls to our medical center.
Key Responsibilities:
- Professionally answer and redirect incoming calls to the appropriate medical centers.
- Provide accurate and timely information to callers, including patient details, departmental contacts, and on-call schedules.
- Process both routine and emergency calls with efficiency and urgency.
- Monitor, triage, activate, and dispatch emergency personnel in response to hospital emergencies and disasters.
- Oversee and report incidents related to emergency alarm systems and elevator malfunctions.
- Ensure adherence to all customer service initiatives, departmental policies, and hospital protocols, including operational, technical, and emergency procedures.
Qualifications & Skills:
- Strong communication and customer service skills.
- Ability to multitask and remain calm under pressure.
- Experience in a hospital or call center environment is a plus.
- Knowledge of emergency procedures is preferred.
Join our team and play a vital role in delivering essential support and coordination in a fast-paced healthcare setting!
This position works weekends and University Holidays. Training Hours (est 4-5 months) 1130 – 2000 Sun – Thursday.
Regular Hours: Monday, Thursday, Friday & Saturday 1330 – 2200. Sunday 0800 – 1630
Salary offers are determined based on various factors including, but not limited to, qualifications, experience, and equity. The full salary range for this position is $25.6 – $36.33 hourly.
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered