44065BR

Associate Managing Director - Admin Ops Access Center

SOM Admin Call Center Lbk

Lubbock

Introduction

Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.

About TTUHSC

Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care – and we believe that our people are the reason for our institution’s lasting success and bright future.

Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.

Position Description

Assists in managing a complex area/department and has oversight responsibilities. Responsible for the development, coordination and administration of the department.

Major/Essential Functions

Strategic Leadership & Alignment

• Translate organizational access priorities into operational plans with clear metrics, timelines, and accountability.
• Lead initiatives that strengthen patient access, reduce complexity for front-line teams, and promote unified experiences across clinics and service lines.
• Collaborate with operational and clinical leadership to ensure access to protocols that support capacity optimization, provider satisfaction, and balanced workloads.

Operational Oversight

• Direct day-to-day operations of the Access Center, including scheduling, call management, referral handling, and related administrative workflows.
• Monitor KPIs such as call abandonment, speed-to-answer, scheduling accuracy, referral turnaround, and authorization timeliness.
• Ensure staffing models, training programs, and workflows scale with organizational needs.

People Leadership & Development

• Provide leadership, mentoring, and coaching to Access Center managers and supervisors.
• Foster a culture rooted in service excellence, accountability, and continuous learning.
• Partner with HR to shape recruiting, onboarding, career pathways, and performance management practices within the Access Center.

Process Improvement & Innovation

• Lead operational improvement initiatives to enhance efficiency, reduce variation, and eliminate bottlenecks in patient access workflows.
• Implement standardized procedures, quality audits, and feedback loops across all teams.
• Support technology upgrades, system optimization, and adoption of digital tools that elevate access performance.

Stakeholder Collaboration

• Act as liaison between clinics, specialty departments, IT, revenue cycle, and leadership to resolve access-related issues and align priorities.
• Communicate thoughtfully and proactively with internal stakeholders regarding performance, challenges, and improvement plans.
• Represent the Access Center in organizational committees, task forces, and operational planning forums.

Technology Enablement

• Work with IT, EHR, and operational support teams to enhance the use of scheduling, registration, and patient access systems.

Occasional Duties

Other duties as assigned.

Required Qualifications

Bachelor's degree in a related field plus six years of progressively responsible management experience OR a combination of education and/or years of progressively responsible management to equal a minimum of 10 years.

Preferred Qualifications

• Master’s degree in Healthcare Administration, Business, or related field preferred.
• 5+ years of progressive leadership experience in patient access, ambulatory operations, call center management, or related health care operations.
• Experience with scheduling systems, call center platforms, EHR workflows, and operational performance management.
• Demonstrated success leading multidisciplinary teams and navigating complex, matrixed environments.

Required Attachments

Cover Letter, Resume / CV

Optional Attachments

Professional/Personal Reference, Recommendation/Referral, Other Documents Supporting Qualifications

Benefits

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

Job Type

Full Time

Pay Basis

Monthly

Pay Grade Minimum

63,585.00

Pay Grade Maximum

174,858.75

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

Grant Funded?

No

Travel Required

Up to 25%

Shift

Day

Does this position work in a research laboratory?

No

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx.