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Associate Director of Sales Operations

Work Location
Los Angeles,CA

Job #28275

Work Hours
Monday-Friday 8am-5pm, Peak: October 1-March 31 may require occasional availability by phone on evenings and weekends.

Employment Type
2 – Staff- Career

Duration
Indefinite

Salary Range
$128500-298100 Annually

Posted Date
January 18, 2026

Bargaining Unit
99

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Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.

• JOB DUTIES

• JOB QUALIFICATIONS

Description

Lead strategic direction for Medicare Advantage Sales Operations with leadership and oversight responsibility for sales call center, broker support services, training and development, and technology enablement. Own organizational accountability for CMS compliance, audit readiness, and regulatory monitoring across all operations.

You will:

• Develop and maintain comprehensive CMS compliance frameworks, policies, and procedures aligned with regulatory requirements
• Direct oversight and management of sales call center operations to achieve service level targets (80% answered in 20 seconds)
• Develop annual call center staffing strategy to support sales forecast, including capabilities, training, CMS test calls, and compliance oversight
• Coordinate annual CMS audits, delegated entity oversight reviews, and compliance monitoring across distribution channels
• Oversee broker support team resources and commission accuracy with timely payments meeting CMS compliance standards
• Own Salesforce platform and all related sales tools including broker portal, marketing tools, and lead distribution
• Manage annual broker certification programs and online compliance-focused training modules

Salary Range: $128,500-$298,100/annually

Schedule: The standard schedule is Monday – Friday, 8:00am – 5:00pm, including occasional weekend and holiday may be required. The Annual Enrollment Period (AEP) runs from October 1 to December 7, and the peak season extends from October 1 to March 31, during which varied scheduling may apply.

MONICA

I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.

SOZIT

The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.

EDGAR

Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered

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