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Description
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Assistant Director, Member Experience
Work Location
Los Angeles,CA
Job #27858
Work Hours
Monday – Friday, 8:00am-5:00pm PST
Employment Type
2 – Staff- Career
Duration
Indefinite
Salary Range
$116300-264600 Annually
Posted Date
December 20, 2025
Bargaining Unit
99
Apply as Internal/Current Employee
Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
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JOB DUTIES
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JOB QUALIFICATIONS
Description
The Assistant Director, Member Experience will work closely with the Director of Medicare Product Development & Bids to develop, lead, and execute the organization’s member experience strategy across all Medicare Advantage products. This role is critical to improving CMS Star Ratings by enhancing member satisfaction, engagement, and retention throughout the entire member journey.
You will:
- Lead the development and execution of a comprehensive member experience strategy for Medicare Advantage products
- Drive improvements in CMS Star Ratings through initiatives focused on member satisfaction, engagement, and loyalty
- Partner cross-functionally to identify, analyze, and resolve root causes of member pain points and grievances
- Ensure timely and effective resolution of member issues, with a focus on continuous improvement
- Design and implement proactive, data-driven solutions to enhance the member experience
- Leverage AI/ML capabilities, analytics, and industry best practices to improve member satisfaction and retention
- Monitor performance metrics and translate insights into actionable improvements across the organization
Salary Range: $116,300 – $264,600/annually
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered
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