Patient Financial Responsibility Representative

Work Location
Los Angeles,CA

Job #31454

Work Hours
Monday – Friday, 8:00am – 5:00pm PST

Employment Type
2 – Staff- Career

Duration
Indefinite

Salary Range
$30.47-47.85 Hourly

Posted Date
June 23, 2026

Bargaining Unit
Teamsters – CX

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Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.

• JOB DUTIES

• JOB QUALIFICATIONS

Description

Under the general supervision of the Director of Revenue Cycle Operations Enhancement and Development, you will serve as a team member on the Patient Financial Responsibility team. You will be responsible for understanding and communicating insurance benefits and financial plans to management, colleagues, clinic staff, and/or patients to support the patient in receiving cost-effective, expedient, and targeted treatment. In addition, you will be responsible for the following:

• Generating pre-service patient responsibility cost estimates, communicating estimate information to patients, and accepting pre-service patient payments, when applicable
• Generating cost estimates may include pre-service registration and financial clearance activities, such as verifying insurance benefits and eligibility, determining patient liability information, understanding appropriate authorization/referral requirements for scheduled appointments, and/or informing patients of their financial responsibility before their appointment
• Answering incoming calls to the phone system and/or emails and providing excellent customer service to patients, UCLA faculty/staff, outside vendors, insurance company representatives, and registration representatives

Salary Range: $30.47 – $47.85/hourly