Interim Supervisor – Admitting – ED Registration – Temporary 8 Hours Evenings (7PM – 3:30AM)

The Patient Access Supervisor is responsible for overseeing the day-to-day activities of Patient Access Representatives, ensuring optimal performance in registration accuracy, collections, productivity, and quality. This role requires the ability to work under fast-paced and dynamic conditions with a high degree of accuracy and professionalism, across all departmental functions. The Supervisor must exhibit strong communication skills, demonstrate leadership, and collaborate with the Senior Manager/Manager to support departmental and organizational goals. This position serves as the acting manager in their absence and must be available for on-call duties and variable shifts as needed for business operations.

Pay Transparency

The annual salary range for this position is $46,592.00 - $61,152.00. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

POSITION SUMMARY
Under the direction of the Admitting Manager, the Admitting Supervisor is responsible for supervising the Admitting Staff, including but not limited to in-service education, staff organization, evaluations, continuous quality improvement and guest relations promotion/satisfaction. The Admitting Supervisor leads by example and contributes to the professional, courteous, and efficient operation of the department at all times. Maintaining an acceptable patient flow and ensuring that all patients receive prompt and courteous attention is of great importance. The Admitting Supervisor monitors the work in the department for accuracy, timeliness and compliance with laws and regulations through various tools.

Minimum Education:
High School or equivalent

Minimum Experience:
3 years Experience in a Hospital Admitting Department.
1 - 2 years Previous experience in a lead or supervisor role in patient access.

Minimum Skills:
In-depth knowledge of all functions of the Admitting Department.
Proficiency in all insurance types, including government health programs (e.g., Medicare, Medicaid).
Knowledge of hospital and departmental policies, EMTALA regulations, and registration standards.
Strong communication skills, including the ability to speak, read, and write English proficiently.
Demonstrated ability to work independently with minimal supervision.
Proficiency with computers and medical terminology.
Ability to effectively communicate with individuals from diverse socio-economic and ethnic backgrounds under stressful conditions.
Strong interpersonal skills to foster positive working relationships with internal and external stakeholders.

Required Certifications:
Basic Life Support (BLS) Healthcare Provider from American Heart Association - Within 30 days of hire.
Management of Assaultive Behavior - MAB If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date.

Preferred Education:
Bachelor’s Degree In related field.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. 

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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