The Performance Improvement Manager facilitates improvement initiatives across Keck Medical Center of USC to sustainably improve the performance of departments and processes in the domains of people & collaboration, quality outcomes, safety, patient satisfaction, operational effectiveness, resource management. finance and growth. The manager facilitates the assessment and diagnosis of problems, architects, data analytics, facilitates, leads and manages structured improvement initiatives, from large scale transformational projects, to focused improvement events. This position may also develop dashboards as needed. The manager also acts as a coach for his/her/their team and for any managers they interact with to help them establish mechanisms to sustain performance after the completion of projects.The Manager supports the development of management mechanisms and systems, and also participates actively in training to build Lean and other performance improvement capabilities widely in the organization. The manager has deep experience in the application of Lean and other systems to drive improvement across the medical enterprise.

The scope of activities for the Manager, include: creating collaborative customer relationships, implementing lean design while developing business solutions with administrative and clinical stakeholders, managing performance improvement projects in the organization and analyzing data obtained from numerous information systems and employ the judgment necessary to determine the accuracy and applicability of the conclusions.

Minimum Education: • Bachelor’s Degree • Master’s Degree preferred (Health Administration, Business Administration, Public Health or related fields) Minimum Experience/Knowledge: 5 years / 8 preferred Minimum • Experience leading Lean process improvement in an hospital for at least 5 years with proven trtack record of sustainable results • Proficient PC skills. Working knowledge of databases, spreadsheets, word processing and statistical software programs. Knowledge of business (operational, clinical and financial) statistics and data analyses techniques. Ability to manage and analyze data. Strong analytical thinking and problem solving skills. Preferred • At least one year experience leading Lean in an Academic Medical Center Lean certification from a reputable source (University of Michigan, ThedaCare, Johns Hopkins, Denver Health, etc.) Extensive experience as a coach and with improvement projects in a wide variety of clinical settings” • Extensive experience as a coach and with improvement projects in a wide variety of clinical settings The annual base salary range for this position is $95,680.00 - $158,230.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

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