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Description
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Patient Service Supervisor – Westwood, Pediatrics
Work Location
Los Angeles,CA
Job #25320
Work Hours
Monday-Friday 8am-5pm
Employment Type
2 – Staff- Career
Duration
Indefinite
Salary Range
$30.56-60.82 Hourly
Posted Date
June 25, 2025
Bargaining Unit
99
Apply as Internal/Current Employee
Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
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JOB DUTIES
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JOB QUALIFICATIONS
Description
Join the dynamic Pediatrics Department as a Patient Service Supervisor and help drive excellence in patient service and administrative operations for the Children’s Health Center clinic in Westwood. We’re looking for a motivated and people-focused team player who brings energy, professionalism, and dedication to our outpatient practice.
In this role, you’ll lead a team of over 20 Patient Service Representatives (PSR), providing oversight, coaching, and support to ensure smooth clinic patient care. In addition to supervisor duties, you will be responsible for acting as the liaison for patients and physicians in the practice and provide comprehensive care coordination to our patients. Under the direction of the Clinic Manager and Director, you will enhance clinic efficiency, develop staff, and continuously improve patient satisfaction. Responsibilities include, but are not limited to:
- Train, mentor, and evaluate PSR staff to support professional growth and optimize care coordination
- Manage work assignments and staff schedules
- Collaborate with providers to ensure smooth administrative support
- Oversee administrative tasks such as appointment scheduling, triaging messages, obtaining authorizations/referrals, and uploading medical records
- Support patient satisfaction initiatives and provider engagement
- Act as a liaison between patients and providers to coordinate services and follow-up care
- Refer patients to appropriate internal or external resources and facilitate communication between departments
Salary Range: $30.56-60.82 Hourly
Salary offers are determined based on various factors including, but not limited to qualifications, experience, and equity.
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered