Service Line Director Cardiovascular Services

State College, PA, United States

Job Description

POSITION SUMMARY

The service line director (SLD) leads the planning, development and execution plans to grow and develop cardiovascular services, including expansion to other services and areas, across all geographic regions and Mount Nittany Health (MNH) sites by working through the health system’s Executive Team. This leader will have oversight of the cardiovascular service line and assigned clinical programs including the MNPG Cardiovascular Practices, MNH Cath lab and EP lab. This position will be accountable to the Service Line Executive Council “Executive Council” as well as the Cardiovascular Service Line Steering committee.

This role requires a visionary leader who can integrate operational, clinical and administrative functions to deliver high-quality patient care, enhance service line growth and the MNH Experience, and achieve organizational goals

Reporting directly to the Chief Provider Network Officer, this matrixed position works closely with the Physician Group Chief Operating Officer and Chief Ancillary Services Officer, and serves as the dyad partner with the medical director for the Mount Nittany Health (MNH) cardiovascular service line.

LEADERSHIP VALUES

The MNH Leadership Values we are striving to emulate:

• Respect, appreciation and caring for all-positive outlook
• Initiative, achievement oriented, drive for excellence and continuous improvement; perseverance and ability to see the big picture
• Teamwork and support for others; interdependence and commitment to the collective; system success as opposed to individual achievement or credit
• Open, respectful, candid communication; handles conflicts and differing points of view directly; doesn’t shy away from difficult issues or conversations
• Stewardship of resources and passion for efficiency
• Ownership of actions and results focused
• Resilient; adaptable to change; perseveres in the midst of challenges
• Courage

MINIMUM REQUIREMENTS

Education:

1. Bachelor’s degree in healthcare administration, business administration, or a related field is required.
2. Master’s degree is preferred.

Experience:

1. Minimum of 7-10 years of progressively responsible experience in healthcare management, with at least 5 years in a leadership role within the specific service line.
2. Broad Cardiology and Vascular service experience, including multiple sub-specialties relative to the overall service line preferred.

Knowledge, Skills, Abilities:

1. Strong leadership and interpersonal skills.
2. Ability to work in a matrix environment/organizational structure
3. Excellent strategic planning and organizational abilities.
4. Proficient in financial management and budgeting.
5. Knowledge of healthcare regulations and accreditation standards.
6. Ability to analyze complex data and make informed decisions.
7. Exceptional communication and presentation skills.
8. Commitment to quality improvement and patient safety.

License/Certification/Registration:

None Required

SUPERVISION RECEIVED

Receives direct supervision from the Chief Network Development Officer.

SUPERVISION GIVEN

Leaders of Cardiovascular / Cardiology Practices and the Cath and EP Lab.

Responsibilities

ESSENTIAL FUNCTIONS

Strategic Planning and Leadership:

• Develop and implement strategic plans for the service line that align with the organization’s overall mission, vision, and goals.
• In collaboration with MNH hospital and physician group leadership, provide leadership and direction to clinical and administrative staff within the service line, including Cardiac Cath, EP Lab, Cardiac Imaging and outpatient cardiology practices
• Conduct market analysis and research to inform recommendations for service line growth and program development.
• Complete competitor assessments and track market share
• Identify gaps in care and makes recommendations to close identified gaps as appropriate.
• Establish annual goals and develop KPIs to track and monitor progress toward achievement of goals including but not limited to access, patient experience, financial performance and quality.

BusinessDevelopment and Growth:

• Identify and pursue opportunities for service line growth and expansion, both programmatic and geographic.  Develop supporting business and operational plans, building the business case, for targeted opportunities including the depth and scope of services.  This includes but is not limited to physician manpower.
• Develop marketing strategies to promote the service line and attract new patients.
• Build and maintain relationships with key stakeholders, including physicians, Advance Practice Providers and leaders across the organization.
• Develop relationships with outside organizations and other health systems in the market to partner on service line development opportunities where appropriate.

Operations Management

• Works diligently to ensure high levels of clinical, operational and financial performance for assigned departments.
• Represents the needs of the practices and hospital departments in areas such as facilities, information technology, and communications and marketing
• Leads the integration of new providers and new practices into the division.
• Ensures divisional compliance with MNHS and MNPG standards, initiatives and operations (e.g. evaluation, dissemination and use of Press Ganey patient satisfaction surveys, safety, privacy, corporate compliance, credentialing, and mandatory education).

Financial Performance:

• Develop and manage the service line’s budget, as well as individual department budgets, ensuring financial goals are met or exceeded.
• Presents the financial feasibility for service line expansion including the ROI for new equipment, space, software, etc.
• Analyze financial reports and performance metrics to identify opportunities for cost savings and revenue enhancement.
• Implement strategies to improve service line profitability while maintaining quality of care.

Quality, Access and Patient Safety:

• Ensure the service line meets or exceeds quality and patient safety standards.
• Monitor and evaluate clinical outcomes and patient satisfaction, implementing improvements as needed.
• Streamline patient access across the continuum of care.
• Promote evidence-based practices and innovations in patient care.
• Foster a culture of excellence, teamwork, and continuous improvement.

Staff Development and Management:

• Recruit, train, mentor, and retain a high-performing team of leaders, clinical and administrative staff.
• Conduct performance evaluations, provide feedback, and support professional development.
• Address staffing issues and promote a positive work environment.

Compliance and Risk Management:

• Ensure the service line complies with all relevant laws, regulations, and accreditation standards.
• Implement risk management strategies to minimize potential liabilities.
• Conduct regular audits and assessments to identify and address compliance issues.

NON-ESSENTIAL FUNCTIONS

Performs related and miscellaneous duties as assigned.