40974BR

Patient Services Specialist

Garrison Institute on Aging

Lubbock

Introduction

Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.

About TTUHSC

Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care – and we believe that our people are the reason for our institution’s lasting success and bright future.

Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.

Position Description

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities.

Major/Essential Functions

• Serve as the primary point of contact for patients and their families, assisting them in understanding and accessing healthcare services.
• Provide guidance and support to patients in scheduling all appointments for patients and accessing healthcare services.
• Conduct virtual visits/phone visits with patients.
• Enter all information in EHR and send information about sessions to billing.
• Answer questions in person and over the phone about our programs such as the Memory Care Clinic and others.
• Send all documentation to patient’s primary care physician and neurologist.
• Confirm and enter referrals for patients.
• Collaborate with healthcare providers, social workers, and other members of the healthcare team to coordinate care and address any barriers to access.
• Database Management: Maintain accurate and up-to-date records of patient interactions and services provided.
• Administrative Duties such as Answering Phone, Schedule Management for Supervisor, Purchase Orders, Travel, P-Card.
• Develop, manage, and maintain an up-to-date database of contacts and resources in the community.
• Prepare and submit progress reports to the organization’s leadership.
• Represent the organization at community events, staff meetings and other meetings as needed.
• Engage in public and promote awareness through local health fairs and networking in the community.
• Excellent communication and organizational skills and a strong commitment to helping others.

Occasional Duties

Perform other duties as assigned by Supervisor

Required Qualifications

A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Preferred Qualifications

• Previous experience working in health care or social services.

Required Attachments

Resume / CV

Benefits

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

Job Type

Full Time

Pay Basis

Hourly

Pay Grade Minimum

Salary commensurate with education, experience and/or skills.

Pay Grade Maximum

Salary commensurate with education, experience and/or skills.

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

Grant Funded?

No

Travel Required

Up to 25%

Shift

Day

Schedule Details

M-F 8am to 5pm; after normal working hours, weekends and some holidays as needed.

Does this position work in a research laboratory?

No

Air Force Specialty Code

3A1X1, 4A0X1

Marine Military Occupational Specialty Code

0111

Navy Enlisted Classification Code

YN, HM

EEO Statement

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

Jeanne Clery Act