Financial Services Analyst Liaison

Work Location
Los Angeles,CA

Job #23869

Work Hours
Monday-Friday, 8:00am-4:30pm PST

Employment Type
2 – Staff- Career

Duration
indefinite

Salary Range
$28.3-54.74 Hourly

Posted Date
April 30, 2025

Bargaining Unit
Teamsters – CX

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Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.

JOB DUTIES
JOB QUALIFICATIONS

Description

Join UCLA Health as a Financial Services Analyst Liaison in the Physicians’ Billing Office (PBO), where you’ll play a central role in resolving complex patient billing issues. Reporting to the Patient Billing and Collections Supervisor, you will manage high-level patient escalations, act as a liaison between departments, and support service recovery efforts that directly improve the patient financial experience.

In this role, you will:

• Manage escalated guarantor accounts and act as a patient advocate, using discretion to resolve complex billing disputes.

• Collaborate with internal stakeholders, including the Patient Experience Office and leadership, to drive resolution of high-visibility cases.

• Identify and analyze dissatisfaction trends; contribute to workflow enhancements and service recovery initiatives.

• Support key projects and system improvements to increase billing accuracy and workflow efficiency.

• Maintain professionalism in all interactions and communicate outcomes clearly to patients and senior leadership.

Salary Range: $28.30 – $54.74/hour

MONICA

I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.

SOZIT

The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.