Sandra Torres

 sdt1987@yahoo.com  407-234-3343

Summary

Seeking an entry-level position utilizing my excellent customer relation skills,communication skills as well as an extensive background in customer service. To secure employment where I will be able to furthermore develop my skills, with the ability to meet and maintain production goals, and work as a team player.

Education

GODAS Greater Orlando Dental Assisting School

May 2015  Dental Assisting  Graduated

Dental Assistance Certification and Expanded Function DA

Languages

Employment History

Dr.Marfori Pediatric Dentistry

May 2015 – Present Orlando, Florida

Front Office Business Admin

Answering phones and scheduling appointments. Maintaining the daily schedule to doctor's specifications. Making pre-treatment financial arrangements with patients. Experience in dental treatment plan presentation. Financial coordination, filing insurance. Coordinate financing with Care Credit.Pull and file office charts. Processing payments. Check-in/out patients to maintain a steady work flow and minimize patient wait times. Handled insurance claims Processed and reconciled payments, verified insurance benefits, scheduled appointments, and collected copayments.

Faneuil/Sunpass

July 2013 - May 2015 Orlando, Florida

Customer Service

Received incoming call from customers that need to create new sunpass account, needs to replenish their sunpass account. Or customers that have violation and need to pay miss tolls.

SunTrust Bank

June 2010 - July 2013 Orlando, Florida

DDA Claim Customer Service

Create Reg-E and Non Reg-E claims for fraudulent activity on check card, ACH draft or check drafts. Also assist clients creating claims against merchants if they have not been satisfied with them through a merchant disputed process. Also create cases to report identity theft or to prevent identity theft. Provided clients with an excellent customer service experience.

Banco Popular North America

January 2005 - July 2010 Orlando, Florida

Customer Service

Provided customer service to bank clients and potential customer. Provide information on products and service for personal and business accounts, Inform customers on ID requirement and documentation to open accounts. Perform stop payment, checks orders, change of address, product type change, funds transfer and EFT claims within others, Prepare letter request and debit cards. Assist client with their online banking. Assist are business client with their Web cash management account and there commercial credit card.

Professional Skills

Customer Service

Excellent telephone etiquette

Fast learner

Team player, Analytical thinking, Organizational skills, Ability to work in fast paced environment/Handling high volume of work.:

Eagle Soft,

Solution Reach

Retriever

Microsoft Office Word

Sandra Torres

sdt1987@yahoo.com  407-234-3343