You can make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
Come join the dynamic operations team within the Patient Access Organization’s Patient Communication Center (PCC). The PCC is UCLA Health’s premier contact center assisting with the registration and scheduling functions of the many medical and surgical specialties it currently supports. UCLA Health runs and operates over 200 outpatient clinics located in Southern California with over 3,000,000 outpatient encounters annually.
The Workforce Optimization Manager uses detailed data and multiple workforce tools and applications to increase the productivity of our PCC workforce and ensure service levels are met. This includes creating a database within our current WFM module and utilizing for the purpose of forecasting, creating, and adjusting schedules of staff as necessary and maintaining employee records within a workforce management tool. This individual must possess a continuous improvement mindset of evaluating existing processes to find operational efficiencies. You will experience a wide range of problem-solving situations requiring extensive use of data collection and analysis, in addition to creating staff budget reports based on forecast and historical trends. The ideal candidate will have a strong command of workforce management solutions, as well as prior experience in a customer service and contact center environment. The Workforce Optimization Manager will be a part of the PCC Operations Leadership team, responsible for overseeing and inspiring our team members to perform at their best.
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered