University of Maryland Medical System
November 20, 2023
Glen Burnie, Maryland
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Transformation Coach, UM Baltimore Washington Medical Center

At the University of Maryland Medical System (UMMS), we are creating a better state of care, for our communities and our team members at more than 150 locations across Maryland.

UMMS believes all team members are caregivers—and we support our caregivers so they can care for our patients. When you join UMMS, you become part of a highly reliable community of more than 27,000, where your experience is respected, your expertise is recognized, and your passion and curiosity are nurtured. A generous benefits package supports your physical, mental, and financial health through a paid time off plan, comprehensive health coverage, dependent care and tuition reimbursement, retirement plan, wellbeing services and more.

UMMS embraces a just culture where all team members are treated fairly and are empowered to communicate their goals and pursue their full career potential. We are guided by our shared values—compassion, discovery, excellence, diversity and integrity—and we are looking for talented individuals who will embrace those values and help us achieve our mission and vision.

UMMS has been recognized as a top employer nationally and most recently is a recipient of the Forbes’ 2023 America’s Best Large Employers award, as well as Newsweek’s 2023 America’s Greatest Workplaces for Diversity and America’s Greatest Workplaces for Women honors.

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Transformation Coach, UM Baltimore Washington Medical Center

Job ID: REF20877A

Area of Interest:

Location: Glen Burnie,MD US

Hours of Work: 8:00am-4:30pm

Job Facility: UMMS

Employment Type: Full Time

Shift: Day


Job Description

The Transformation Coach provides leadership in continuous improvement efforts throughout the organization as assigned. Facilitates effective, efficient team functions in the delivery of goals and objectives as identified by the Transformation Guiding Team. Ensures all continuous improvement projects, task forces and workgroups, as well as department level continuous improvement efforts, align with our system values: diversity, integrity, compassion, excellence and discovery.

The Transformation Coach is responsible for supporting and mentoring others in defining, scoping and validating projects that align with organizational objectives. Assist process owners in leading multidisciplinary project meetings and workshops to complete project tasks and activities, while driving Lean Leadership, innovation, efficiency and change management skills. Support departmental leaders in monitoring and measuring results. Develop standards and apply benchmarking and best practice applications to support improvement at the team and organizational levels. Facilitate training of Lean, Six Sigma, change management, project management, team building, internal process reviews, and other performance improvement topics. Promote a culture of continuous improvement through mentorship, coaching and change leadership.

Company Description


University of Maryland Baltimore Washington Medical Center (UM BWMC) provides comprehensive primary and specialty health care to residents of Anne Arundel County and the surrounding region. As part of the University of Maryland Medical System, UM BWMC’s expert physicians and experienced, compassionate staff are connected to medical practices in the local community as well as at University of Maryland Medical Center in Baltimore. For patients, this means access to high-quality care and research discoveries aimed at improving Maryland’s health.


  • 4 year / Bachelor’s Degree: Engineering, Health Care Administration, Nursing, Business or related field (Required)
  • Lean or Toyota Production System training (Preferred or to be acquired within the 1st year)
  • Lean / Six Sigma Black Belt (Preferred)
  • Successful completion of departmental onboarding required within 6 months of hire.
  • 2-4 years’ experience facilitating process improvement teams/ role as a change agent
  • 2-4 years’ hands-on experience with process improvement methodologies and approaches at an organizational level, including process improvement events
  • Training in continuous quality improvement and process management
  • Experience in teaching and instruction of process improvement concepts

Additional Information

All your information will be kept confidential according to EEO guidelines.

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We are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. EEO IS THE LAW

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