At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.

Provides leadership in the strategic planning and business development for Women’s and Children’s Services across CMH.  Responsibilities will also include leadership in the strategic and daily operations for clinical and business operations for Women’s and Children’s Services at CMMC, Bridgton and Rumford Hospitals, and outpatient clinics.  Activities will include developing and maintaining physician partnerships and engaging clinical caregivers through solicitation of input and plan implementation to provide and improve delivery of patient care, new program development, and value to populations served.

Delivers the clinical services and growth throughout the continuum of care. Responsible for growth and process improvement through analyzing, evaluating, planning, implementing, and the development of programs and services.

Assures achievement of Women’s and Children’s Services program development at multiple hospitals and ambulatory services across the care continuum and in adherence to hospital policies and standards as set forth by accrediting bodies related to Women’s and Children’s Services and regulatory agencies.

This position will work in a dyad leadership model with the service line chief of Women’s and Children’s Services.

Essential Duties:

·Serves as the champion of the patient experience

·Engages patients utilizing exceptional customer service practices in alignment with the Five Must Haves;

·Greet people with a smile, friendly eye contact and say hello

·Take people where they are going, rather than point or give directions

·Use key words at key times.  “Is there anything else I can do for you?”

·Foster an attitude of gratitude.

·Round with reason and purpose.

·Gain physician support for strategic and financial planning, and clinical program development in conjunction with the Chief of Women’s and Children’s Services.

·Create and grow the physician and provider network to increase patient base for Central Maine Health.

·Collaborate with the CMMG Service Line leaders and Chiefs on clinical program development and growth in conjunction with the Chief of Women’s and Children’s Services.

·Evaluate and implement new technologies and services that enhance patient care and provide growth opportunity in conjunction with the Chief of Women’s and Children’s Services and in collaboration with stakeholders.

·Evaluate and develop strategic plans based on population need through engagement with physicians and stakeholders as well successfully implementing plans to drive growth and improve value.

·Collaborate with clinicians to develop and implement clinical improvements, engaging clinicians in patient safety and performance improvement related to Women’s and Children’s Services in conjunction with the Chief of Women’s and Children’s Services.

·Maintain currency in knowledge related to clinical evidence through implementation and evaluation of clinical guidelines and through fostering research opportunities.

·Work with clinical system teams to evaluate and implement evidenced based guidelines and best practices that enhance patient care.

·Promote continuous performance improvement and clinical decision support systems that are data-driven and evidence-based.

·Serve as liaison between hospital administration, the medical staff, and the department managers in conjunction with the Chief of Women’s and Children’s Services.

·Attend department, operations, and committee meetings.

·Perform periodic performance evaluations on management personnel having direct reporting relationships.

·Collaborate to develop and implement clinical and operational improvements, engaging teams in patient safety and performance improvement related to Women’s and Children’s Services in conjunction with Chief of Women’s and Children’s Services.

·Ensure that the infrastructure supports accreditation by entities at the direction of the Chief Physician Executive.

·Promote continuous performance improvement and clinical decision support systems that are data-driven and evidence-based.

·Serve as liaison between hospital administration, the medical staff, and the department managers in conjunction with the Chief of Women’s and Children’s Services.

·Attend department, operations, and committee meetings.

·Perform periodic performance evaluations on management personnel having direct reporting relationships.

·Collaborate to develop and implement clinical and operational improvements, engaging teams in patient safety and performance improvement related to Women’s and Children’s Services in conjunction with Chief of Women’s and Children’s Services.

·Ensure that the infrastructure supports accreditation by entities at the direction of the Chief Physician Executive.

·Collaborate with the Women’s and Children’s team to design specific key performance indicators and to achieve financial performance objectives of the service through managing operating and capital budgets, managing patient utilization, and implementing cost management strategies.

·Assess the System Dashboard for performance and take corrective action where required.

·Coordinate the development of budgets within the Women’s and Children’s Service Line based on anticipated volume, acuity, and matrix.

·Monitor budgetary indicators and recommend budget adjustments as appropriate.

·Provide input into pricing structures and assist in the development of pricing packages for contracting groups

·Establish and maintain staffing models to effectively manage daily practice operations while exercising financial stewardship.

·Evaluate the cost and value competitiveness and market share of the service line.

·Demonstrate effective inspiration, servant leadership with all team members.

·Provide an environment that fosters teamwork, mentoring, coaching, and learning as measured by associate engagement.

·Lead collaboratively to assure success of the service.

·Establish service performance goals, allocate resources, and evaluate performance.

·Assist in development of disease management programs that will improve the health of the community.

·Participate in local and regional educational programs related to Women’s and Children’s Services.

·Participate and promote community outreach programs, events, education and other ways to ensure that the hospital and ambulatory services stays connected to our community and mission in conjunction with the Chief of Women’s and Children’s Services.

·Maintain compliance with all regulatory agencies and rules of accrediting bodies by monitoring the service operations and its programs and initiating required changes or improvements.

·Engage all team members to achieve relevant professional standards.

·Work with the team on increasing patient satisfaction, physician and provider engagement along with Chief of Women’s and Children’s Services.

Education and Experience:

• A Bachelor’s degree is required.  Master’s degree preferred.
• Experience in a complex healthcare environment leading women’s and children’s health, primary care, or relevant departments.
• Experience leading an ambulatory service line department.  An understanding of building a system program.
• Proven ability to partner with private and employed provider groups.
• Knowledge and/or experience with Lean/Six Sigma in a physician practice setting a plus.
• Financial management and business development, as well as P&L experience in managing a service line.
• A successful track record of service, growth, quality, and financial performance.
• Experience with Population Health and team based cared a plus.

Knowledge, Skills and Abilities:

·Serves as the champion of the patient experience

·Engages patients utilizing exceptional customer service practices in alignment with the Five Must Haves;

·Greet people with a smile, friendly eye contact and say hello

·Take people where they are going, rather than point or give directions

·Use key words at key times.  “Is there anything else I can do for you?”

·Foster an attitude of gratitude.

·Round with reason and purpose.

• Personal and professional values consistent with Central Maine Healthcare’s values and mission.
• Excellent listener and communicator with demonstrated track record in fostering collaboration and building consensus to achieve collective objectives.
• A personal style that emphasizes openness, visibility and connectivity.  Ability to convey the organization’s enthusiasm, confidence, goals, and mission, and inspire those things in others.  Must be able to connect with people in a meaningful way at all levels within the organization in keeping with the culture of the senior leadership team.
• A self-motivated, hard worker who holds people accountable but also encourages creativity and the free exchange of new ideas.  Empowers others, maintains a sense of humility, and enjoys giving credit to others.
• An appropriate risk-taker who is action and results-oriented.  Someone able to make tough choices that serve the best interests of the organization, and proven creative problem-solving skills with the willingness to take the initiative in leading change as well as the ability to effectively manage change.
• An effective consensus builder and consummate team player.  Strong negotiation, persuasion, and communication skills.
• Acumen to oversee and orchestrate all employed physician practices to include clinical operations, practice operations, business operations, and in-hospital operations.  Responsible for quality of services, functional activities, and financial results.
• Nimble, and demonstrates a mental toughness and pragmatism.
• Energetic, forward-thinking, and creative individual with high ethical standards and an appropriate professional image.
• Possesses a sense of humor with the wisdom to use humor wisely.

• Ability to engage patients and team members utilizing the CMH Experience StandardsI am creating a warming, caring, and non-judgmental environmentI am actively listening and seeking information

  I am honest, truthful, and consistent

  I am respectful, treating all individuals with dignity and empathy

  I am serving as a role model, taking both initiative and ownership when appropriate

  I am working collaboratively and demonstrating teamwork

  I am resilient and adapt to change in positive ways.

If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!