Senior Support Specialist

Written by spartanburg - - Comments Off on Senior Support Specialist
Spartanburg Regional Medical Center
Published
May 12, 2022
Location
Spartanburg, South Carolina
Job Type

Description

Senior Support Specialist

  • Spartanburg, SC
  • Home Office: 700 N Pine Street, Spartanburg, SC 29302
  • IT - SERVICE DESK
  • Full-Time - Varied Shifts
  • Information Technology
  • Job Grade 018
  • Req #: 44606

Summary

Position Summary

This position is responsible for providing level 2 support for the support inquiries and for the day-to-day support of the applications and devices in the environment. Product and services include networks, client/server systems, PC desktops, desktop application software, peripheral devices, responsible for creation and monitoring of system access forms and others. Complies with all SRHS and IT policies and procedures.

 

Minimum Requirements

Education

  • Associate Degree

 

Experience

  • At least five (5) years of professional work experience in healthcare or customer service.
  • Ability to demonstrate strong critical thinking
  • Excellent written and oral communication skills with strong interpersonal skills.
  • Ability to prioritize and multi-task while accurately tracking time.
  • Knowledge and experience with Active Directory management as it relates to user account creation and modification, security group policy, and distribution groups
  • Demonstrated accuracy and thoroughness and ability to look at ways to improve and promote quality
  • Deployment, support and troubleshooting of Wireless Devices. This includes, but is not limited to any Smart Mobile devices.

 

License/Registration/Certifications         

  • N/A

 

Preferred Requirements

Preferred Education

  • Bachelor’s in computer science/Information Technology

 

Preferred Experience

  • 5 plus years of technical support experience

 

Core Job Responsibilities

  • Strong technical skills, excellent troubleshooting and debugging abilities, solid technical writing skills, documentation skills
  • Trend incident management data in attempt to identify root cause and first call resolution items
  • Provides education within functional team
  • Acts as preceptor for new hires, orienting staff to department and organization
  • Evaluates and recommends needed modifications to improve customer service
  • Implement established policies, procedures, and technologies to ensure support efficiency
  • Manages small to intermediate projects in scope
  • Works under limited supervision
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