Senior Support Specialist

Spartanburg, SC
Home Office: 700 N Pine Street, Spartanburg, SC 29302
IT - SERVICE DESK
Full-Time - Varied Shifts
Information Technology
Job Grade 018
Req #: 44606

Summary

Position Summary

This position is responsible for providing level 2 support for the support inquiries and for the day-to-day support of the applications and devices in the environment. Product and services include networks, client/server systems, PC desktops, desktop application software, peripheral devices, responsible for creation and monitoring of system access forms and others. Complies with all SRHS and IT policies and procedures.

Minimum Requirements

Education

Associate Degree

Experience

At least five (5) years of professional work experience in healthcare or customer service.
Ability to demonstrate strong critical thinking
Excellent written and oral communication skills with strong interpersonal skills.
Ability to prioritize and multi-task while accurately tracking time.
Knowledge and experience with Active Directory management as it relates to user account creation and modification, security group policy, and distribution groups
Demonstrated accuracy and thoroughness and ability to look at ways to improve and promote quality
Deployment, support and troubleshooting of Wireless Devices. This includes, but is not limited to any Smart Mobile devices.

License/Registration/Certifications

Preferred Requirements

Preferred Education

Bachelor’s in computer science/Information Technology

Preferred Experience

5 plus years of technical support experience

Core Job Responsibilities

Strong technical skills, excellent troubleshooting and debugging abilities, solid technical writing skills, documentation skills
Trend incident management data in attempt to identify root cause and first call resolution items
Provides education within functional team
Acts as preceptor for new hires, orienting staff to department and organization
Evaluates and recommends needed modifications to improve customer service
Implement established policies, procedures, and technologies to ensure support efficiency
Manages small to intermediate projects in scope
Works under limited supervision