Senior Director, Operational Support Services

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University of Maryland Medical System
Published
April 4, 2022
Location
Largo, Maryland
Job Type

Description

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Senior Director, Operational Support Services

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Senior Director, Operational Support Services

Job ID: 99990

Area of Interest: Management

Location: Largo,MD US

Hours of Work: 8:30 am – 4:30 pm

Job Facility: University of Maryland Capital Region

Employment Type: Full Time

Shift: DAY

What You Will Do:

Summary
Reporting to the Senior Vice President, Chief Operating Officer of UM Capital Region Health, Senior Director of Operational Support Services is a highly dynamic role, responsible for the oversight and management of operational support services of UM Capital Region Health, including Environmental Services, Supply Chain, Security, Food and Nutrition, Information Technology and Clinical Engineering.

This position manages the operational, patient experience and financial outcomes of those services; develops systems and processes in partnership with administrative and clinical leaders to improve performance results, support UM Capital Region Health’s mission and strategic plan, meet regulatory requirements and meet customer service requirements; and demonstrates personal leadership in Capital Region’s operational innovation, safety and disaster preparedness, and improved quality and patient experience metrics.

The Senior Director of Operational Support Services acts as chair and/or a contributing member to several workgroups, committees and project teams that support Joint Commission, CMS and other regulatory organization’s requirements.

Principal Duties:
1. Leads the development and implementation of strategies to improve operational support services as defined in the position summary across Capital Region Health

2. Creates a customer-oriented environment, through a focus on meeting customer requirements in quality and safety, process assessment and design, clinical and business practice improvements, and outcomes management

3. Plans, implements, supervise and evaluate all aspects of operational supportive services of UM Capital Region Health

4. Manages service areas’ finances while planning, developing, training, implementing and guiding goals and objectives

5. Ensures compliance with all applicable regulatory agencies and complies with UM Capital Region Health’s protocols and policies

6. Demonstrates commitment to the Patient & Family Centered Care philosophy in all interactions and in performing all job duties

7. Develops, coordinates, guides and provides leadership for the strategic future planning all operational support services at UM Capital Region Health

8. Develops, coordinates, guides and provides leadership for the strategic future planning of operational supportive services of UM Capital Region Health

9. Administers compliance with all regulatory agency requirements related to system security, including Joint Commission on the Accreditation of Healthcare Organizations, “Environment of Care” Standards

10. Develops and administers annual UM Capital Region Health’s divisional budgets

11. Envisions, recommends and implements system-wide programs, policies and standards

12. Coordinates centralized leadership for a system-wide emergency/disaster response for facilities/operations

13. Administers all business, financial and legal obligations necessary to maintain effective operational support services

14. Administers the recruitment, selection, training and evaluation of UM Capital Region Health’s operational support service staff and management.

15. Oversees the development of effective communication tools and practices to assure that operational support service programs are consistently applied at each entity

16. Conducts ongoing and special Healthcare evaluations of all UM Capital Region operational support services

17. Maintains knowledge of law enforcement policies and procedures, crime prevention, investigations, public safety training, life safety programs and operations

18. Ability to train, plan and implement the Incident Command System Ability to understand the key roles associated with the Incident Command System

19. Ability to relate to a wide variety of people and to observe, listen, motivate, and provide leadership which results in the best environment 20. Strong decision-making ability, budget experience, proven performance and resource management skills

21. Ability to effectively lead, organize, and direct the work of others

22. Demonstrated ability to design and implement short and long range objectives

23. Ability to make recommendations on various topics, detailed, controversial, simple, or complex

What You Need to Be Successful:

  • Bachelor’s Degree in Business Administration, Healthcare Administration, Finance or related Management field is required. Master’s degree is preferred
  • 10 years experience required
  • 10 – 15 Years Experience Preferred
  • 5 years of experience in senior leadership positions
  • Vendor management experience

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

 

 

What aspect of UMMS' culture keeps you at the company?

 

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Transcript

My name is Christina, and I'm a respiratory therapist at UM BWMC. At the height of COVID, I had actually joined the hospital as a clinical extern, and upon obtaining my license, I decided to join full-time. One of the reasons why I chose to join full-time was because, as a new grad, it was very important for me to have my voice heard and appreciated, which I definitely feel at this hospital. And in addition, it is a huge plus to have all the up-to-date technologies and equipment readily available for me to utilize. I love working here, and as a new grad, I couldn't have chose a better place to work.

Video length0:31
My name is Christina, and I'm a respiratory therapist at UM BWMC. At the height of COVID, I had actually joined the hospital as a clinical extern, and upon obtaining my license, I decided to join full-time. One of the reasons why I chose to join full-time was because, as a new grad, it was very important for me to have my voice heard and appreciated, which I definitely feel at this hospital. And in addition, it is a huge plus to have all the up-to-date technologies and equipment readily available for me to utilize. I love working here, and as a new grad, I couldn't have chose a better place to work.

 

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Christina
Registered Respiratory Therapist

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We are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. EEO IS THE LAW

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