Referral Teleservices Tech

Summary

Position Summary

The call center specialist is an individual who answers a multi-line switchboard rapidly and directs the calls to destination without any delay.

Minimum Requirements

Education

• High School Graduate or GED Equivalent

Experience

• 1+ years working experience as a receptionist operating a multi-line switchboard phone system.
• Must be able to speak, understand, and write in English.

License/Registration/Certifications       

• N/A

Preferred Requirements

Preferred Education

• N/A

Preferred Experience

• N/A

Preferred License/Registration/Certifications   

• N/A

Core Job Responsibilities

• Handles a high volume of inbound calls and maintaining a response rate swiftly in accordance with agreed standards.
• Maintains and updates the list of availability of staff continuously to receive incoming calls.
• Operates various standard office machines, including personal computer, various software, fax, phone, and printer.
• Monitors hospital alarms and calls emergency codes.
• Understands and responds effectively and clearly too addressed requests in person or over the phone, and to written or verbal instructions.
• Requires adherence to all policies and procedures, including standards of behavior, attendance, punctuality and personal appearance.
• Establishes and maintains efficient working relationships with supervisors, co-workers, patients and the general public.
• Enters data into health information management system and performs other routine assigned clerical suites as needed.
• Pursues personal development of knowledge and skills required for the efficient performance of the job role.
• Other duties as assigned.

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