Primary Care Coop

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Beth Israel Deaconess Medical Center
Published
May 3, 2022
Location
Boston, Massachusetts
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Primary Care Coop

Department Description: Healthcare Associates (HCA) is a robust adult primary care practice at Beth Israel Deaconess Medical Center offering comprehensive health services to enhance the quality of life for our patients.Job Location: Boston, Massachusetts

Req ID: 45503BR

Job Summary: Collaborates with a primary care team to provide quality patient care. This person is someone enrolled in Northeastern University's Co-Op program and seeking additional hands-on experience in a primary care setting.

Essential Responsibilities:

  1. Supports patient access to the practice by answering, screening, and processing a high volume of incoming calls in a dedicated call center
  2. Serves as a primary point of contact for patients and visitors in an outpatient unit.
  3. Provides excellent customer service through clear communication.
  4. Performs a wide variety of medical assisting activities during patient visits in an outpatient clinical setting.
  5. Interacts with diverse populations including patients, medical staff practitioners, and medical center personnel.

Required Qualifications:

  1. High School diploma or GED required.
  2. 0-1 years related work experience required.
  3. Enrolled in Northeastern University's Co-Op program.
  4. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.

Competencies:

  1. Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.
  2. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
  3. Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager.
  4. Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.
  5. Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.
  6. Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.
  7. Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
  8. Customer Service: Ability to demonstrate a positive attitude and respond to requests in a timely and respectful manner.

Age based Competencies:
Employees in this job must be competent to provide patient care to the following age groups: Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.
Physical Nature of the Job:
Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.

EOE StatementBIDMC is EOE M/F/VET/DISABILITY/GENDER IDENTITY/SEXUAL ORIENTATION

VaccinesAs a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. BILH requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.

 

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