Patient Service Representative – Oncology, Westlake Village
$25.46 – $36.47 Hourly
June 22, 2022
You can make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
Under the general supervision of the office manager, in this role, you will schedule and coordinate all follow-up appointments and cancellations, schedule research visits based on study schedules and schedule all infusion appointments based on length of treatment and nurse to patient ratio. Block MD and treatment schedules in CareConnect when requested. Ensure valid authorization is obtained and attached to appointment; Complete demographics in CareConnect, coordinate referrals with other offices, including outside home health care, constantly monitor and handle CareConnect In-Basket and email messages, print After Visit Summaries. Work very closely with the Patient Communication Center, the physician liaisons, all providers, charge nurse in infusion and Clinical Research Coordinators. Provide back up administrative support and triage calls.
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered