* Minimal data entry
* Direct liaison between patient and hospital whether it be nurses, doctors, etc.
* Grateful patient advocate
* Responsible for improved customer satisfaction scores
* Responsible for maintaining a minimum standard of productivity that meets both performance and quality standards while performing multiple jobs
* Assists with training new employees and with implementing new processes, policies and procedures
* Responsible for escorting patients to their destination, answering questions, answering phones, transferring calls, following set policies and procedures
* Responsible for keeping work area and associated waiting areas neat
* Responsible for rounding on guests in assigned waiting areas

* High school diploma required
* Strongly prefer minimum of an Associates Degree from an accredited college or university
* Exceptional customer service skills required
* Demonstrated customer service experience
* Proficient with Microsoft Suite
* Familiarity with Epic system preferred