Mount Carmel Health System
July 10, 2024
Columbus, Ohio
Job Type


Patient Financial Specialist I – New Albany Emergency Department

Location New Albany, Ohio, 43054 Category Finance & Revenue Management Job Id 00517084

Employment Type:

Full time



Patient Financial Specialist I ensure the complete and accurate registration of patients in the Emergency Department. Registration includes the collection of demographic and insurance information, as well as the collection of patient deductibles, copays, and coinsurance payments.

Full time
10a - 10:30p

Why Mount Carmel?

With five hospitals, over 60 free-standing outpatient clinics, a college of nursing, a Medicare Advantage plan, and extensive outreach and community wellness programs, Mount Carmel Health System serves more than a million patients in central Ohio each year, and we've been a pillar of this community for more than 130 years. As a proud member of Trinity Health, one of the nation's largest Catholic healthcare delivery systems, our network of caring spans 22 states, 94 hospitals, and 133,000 colleagues nationwide.

We know that exceptional patient care starts with taking care of our colleagues, so we invest in great people and all that we ask in return is that you come to work ready to make a difference and do the right thing.

What we offer:

  • Competitive compensation and benefits packages including medical, dental, and vision coverage
  • Retirement savings account with employer match starting on day one
  • Generous paid time off programs
  • Employee recognition incentive program
  • Tuition/professional development reimbursement
  • Relocation assistance (geographic restrictions apply)
  • Discounted tuition and enrollment opportunities' at the Mount Carmel College of Nursing

Why Columbus?

The nation's 14th largest city, Columbus, Ohio is one of the fastest growing major metropolitan areas in the Midwest – ranked #1 for population growth, #1 for job growth, #1 for wage growth, and #1 real estate market. And with a vibrant blend of professional sports, world-class attractions, creative cuisines, and a flourishing music and arts scene, you'll never be found wanting for entertainment and experiences to call your own in Columbus. Learn more at!

About the job:

Patient Financial Specialist I; Ensures the collection of accurate and complete registration/admission information and completion of required forms for all patients. Ensures collections of patient deductibles, co-pays, coinsurance and deposits. Gathers and evaluates confidential patient financial data for purposes of determining patient qualification for financial assistance and/or patient financial responsibility. Collects payments and facilitates resolution of billing questions. Acts as an information resource to other departments and physician offices. Understands relation between diagnosis and procedure using CPT and ICD-9 coding to ensure compliance with third party regulations. Understands Medicare, Medicaid and other third party information requirements and adheres to all third party regulations. Abides by all pertinent legislation regarding use/disclosure of medical and financial information, debt collection and credit reporting. Establishes payment arrangements for patients and evaluates past account history. Abides by the department Service vision.

What you will do:

  • Validates medical necessity, obtains signed physician orders.
  • Performs activities related to registration and financial clearance for multiple patient types.
  • Performs insurance eligibility/benefit verification and need for pre-certifications if required.
  • Counsels patient on financial liability.
  • Assists patient for applicable funding sources.
  • Adheres to hospital policies and protocol
  • Proactively communicates with all staff members in an accurate and timely manner
  • Strives to meet or exceed the expectations of patients, visitors, and other staff members in the spirit of quality and excellence.
  • Participates in and fosters a performance improvement approach that includes both intradepartmental and interdepartmental activities.
  • May serve as relief support to peers, if work schedule permits.  Relief functions include, but are not limited to Scheduling and Pre Registration

What we are looking for:

  • High School Diploma; Prefer an Associate’s Degree in HealthCare Administration, Business Administration or related field. High School Diploma or GED is required. Demonstrated experience may be used in lieu of degree.
  • Excellent interpersonal skills are necessary in dealing with peers, internal, and external customers.  Accuracy, attentiveness to detail and time management skills are required.
  • Prefer minimum of three years experience in a physician's office, clinic, hospital business office, financial service setting, or related area dealing with the public in collection of data and funds.
  • Must possess a working knowledge of medical terminology, and data entry skills.


Mount Carmel and all its affiliates are proud to be equal opportunity employers. We do not discriminate on the basis of race, gender, religion, physical disability or any other classification protected under local, state or federal law.

Our Commitment to Diversity and Inclusion

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