Job Category:

Revenue Cycle

Work Shift/Schedule:

8 Hr Morning - Afternoon

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

Ensures that patient information is available electronically in a timely manner. Facilitates other departments, physicians, and hospital personnel access to this information for continuing patient care. Primary responsibilities include the prepping, scanning, and indexing of records, customer service, phone calls, chart procurement and reconciliation, chart preparation for transport, and other duties as assigned.

Minimum Job Qualifications

• Licensure or other certifications:
• Educational Requirements: High School Diploma or GED
• Minimum Experience: Three (3) to six (6) months on the job training to develop skills necessary to perform all the job functions. Experience with computers and other office equipment required. Knowledge of medical records preferred. Must be able to type at least 50 words per minute.
• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications:
• Preferred Educational Requirements:
• Preferred Experience: One (1) year recent healthcare experience.
• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Ability to prioritize tasks and time
• Aptitude for organizing material
• Good interpersonal skills
• Basic personal computer and keyboarding skills
• Ability to maintain close concentration during performance of tasks with frequent interruptions. Must maintain patient confidentiality at all times. Ability to communicate both verbally and in written form necessary.
• Microsoft Office including Excel experience required
• Must be able to type at least 50 words per minute
• Must be able to proficiently use 10 key calculator keys
• Proficient in common office information systems, hospital information systems, and department information system applications

Essential Tasks and Responsibilities

• Maintains all printers/faxes in the department by stocking with paper and alerting appropriate maintenance when needed.
• Cleans and performs basic maintenance on the scanners during each shift.
• Retrieval of records, as needed for processing, including the following-up on any missing records. Searches for missing medical record documentation. Works one on one with clinical staff to procure and refile records as needed.
• Prints daily discharge list from Epic and reconciles picked up charts against discharge list and reports missing, thinned, and/or held charts.
• Prepares all records for scanning. This includes removal of staples, taping any torn area, removing documents that are electronically send to the system, ensuring correct patient identification by placing a bar code label on each page, verifying quality of document and indicates "original poor quality," counting the pages and completing a batch cover page and placing the records to be scanned.
• Scans records into the document imaging system. Ensure all pages of the batch are scanned into the system one at a time using proper procedure and technique for legibility and accuracy.
• Indexes records into the electronic medical record. Ensure the quality of the images, rescans images for either color or poor quality on desktop scanners. Indexes each document to correct patient/encounter, document name, page sequence, and date within the document types and verifies that automatically assigned barcoded documents are correctly indexed.
• Participates in daily huddle.
• Maintains open communication with courier vendor and storage vendor.
• Unpacks and distributes all incoming bags from courier. Maintains all courier logs for incoming and outgoing deliveries into the department.
• Prepares, logs, boxes, and recalls charts for permanent storage. Assembles storage boxes. Uses storage vendor information system to log boxes, recall boxes, and request box supplies from storage vendor.
• Maintains reconciliation spreadsheets for completed records. Prepares spreadsheets for missing charts.
• Pull and refile microfilm.
• Answers telephone according to department protocol.
• Acts as after-hours customer service/release of information for emergent continuity of care requests.
• During any downtime, assists other employees with their assigned tasks.
• Performs other duties as requested by QA Team Coordinator/Manager/Director.

Physical Demands

• Weight Lifted: Up to 50 lbs, Frequently 31-65% of time
• Weight Carried: Up to 50 lbs, Frequently 31-65% of time
• Vision: Moderate, Frequently 31-65% of time
• Kneeling/Stooping/Bending: Frequently 31-65%
• Standing/Walking: Constantly 66-100%
• Pushing/Pulling: Frequently 31-65%
• Intensity of Work: Frequently 31-65%
• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. 

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.