Clinical Coordinator RN - Manchester Care Center
At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.
Position Summary: Provides oversight, coordination, and clinical leadership to Manchester Care Center by demonstrating research-based and demonstrated best practices in clinical and leadership skills in providing patient care. The Clinical Coordinator is a member of the CMMC Nursing Leadership Team and serves as a leadership representative with commensurate authority in accordance with hospital policies and procedures.
Duties and Responsibilities:
Demonstrates Competency in the Following Areas:
1. Demonstrates knowledge or research utilization, evidenced-based practice, and best practice recommendations, and facilitating the application of these in the care delivery model.
2. Maintains a collaborative working relationship both within the department and with other departments on patient care and performance improvement activities.
3. Communicates with the Practice Manager and providers to ensure quality patient care.
4. Actively integrates new staff into the unit culture. Reviews orientation tools with staff and meets with them weekly.
5. Monitors the acuity of patient conditions. Triages and directs patient flow to assure prompt high quality nursing care.
6. Makes self-available to providers and his or her associate in the absence of the patient’s primary nurse and/or care coordinator.
7. Reviews and adjusts staffing based on an assessment of needs of the on-coming shift. Assigns, leads, and delegates staff on respective shift according to staff competency to meet patient needs and the priorities of the department.
8. Demonstrates knowledge of positive interpersonal relationships and acts as a resource for staff in regards to conflict resolution, resources, and patient care management.
9. Maintains suitable equipment and supply inventories, in collaboration with manager for replacements, repairs and new purchases.
10. Directs all safety measures to prevent accidents, harm or injury in any way to patients, staff, or equipment.
11. Demonstrates knowledge of safety manual content.
12. Oversees maintenance of unit manuals and education resources.
13. Anticipates current and future staffing needs and oversees scheduling as directed by the manager, communicating issues and needs to the manager as appropriate. Is responsible for home care needs being met by the time of discharge, with a goal of arrangements completed 24 hours prior to discharge when date of discharge is known.
14. Provides an atmosphere in which staff can express tensions, conflicts, concerns and problems. Acts on performance improvement issues identifies during CQI meetings. Attends CMOS education when available. Incorporate standard work into daily routine.
15. Promotes customer satisfaction in collaboration with assigned RN, and recovery of customer dissatisfaction. Cooperates with Case Manager’s activities with insurance company, based on information received.
16. Demonstrates and ability to be flexible, organized and function under stressful situations. Maintains and respects confidentiality of patient/physician/personnel information.
17. Able to be flexible in scheduling and role expectations to best meet patient, departmental, hospital and customer needs. Collaborates with the Practice Manager and onsite eligibility worker, where patients require such assistance or in the case of transfers to the hospital.
18. Participates in unit operational activities as delegated by the manager. Accurately determines type of assistance/setting/resources necessary for the patient/family and provides appropriate resources/assistance list of facilities.
19. Meets regularly with the Manager, other clinical Coordinators, and/or Case Managers to identify issues/concerns and develop steps toward resolution as well as to discuss and implement plans and progress of the department. Actively participates in Utilization Management Committee, CQI, varying team meetings and other meetings as appropriate.
20. Role models professional behavior. Demonstrates an ability to be flexible, organized and function under stressful situations.
21. Promotes CMMC’s nursing philosophy. Maintains a good working relationship both within the department and with other departments.
22. Identifies, develops, and participates in, educational programs for staff. Consults other departments as an appropriate to collaborate on patient care and performance improvement activities.
23. Collaborates with the Director, Manager, and Human Resources in matters regarding disciplinary action both in documentation and delivery of counseling. Documentation meets current standards and policies.
24. Collaborates with the Manager, providing input for and/or performing annual performance appraisals.
25. Recognizes and addresses behaviors/language that are not conducive to professional workplace environment and provides the appropriate employee feedback, participating in the disciplinary process as necessary.
26. Documentation meets current standards and policies
27. Demonstrates and role models a non-judgmental attitude and acceptance of patients and staff whose moral, religious or cultural beliefs differ from their own.
28. Maintains and respects confidentiality of patient/physician/personnel information.
29. Actively participates in varying team meetings and other meetings as appropriate.
30. Promotes and participates in individual and team development.
31. Process Improvement-identification, action, and follow-up.
32. Practices within professional scope and provides only age specific care for which the specific competencies are complete.
33. Demonstrates knowledge of principles of growth and development over the life span.
34. Identifies/communicates capital equipment needs.
35. Provides input into the development and management of unit specific budgets and works within established budgetary guidelines.
36. Identify cost containment areas and help establish strategies to reduce costs.
37. Customer Service: Interacts with all individuals in a consistent manner, providing attention, support, and assistance to foster an environment of exceptional personal service. Support s the HEROES initiatives.
a. Maintains a pleasant and helpful demeanor, and presents a professional appearance toward all internal and external customers at all times.
b. Consistently initiates interaction to provide assistance to individuals who may not be direct customers of the employee (i.e. asks patients who appear to be lost if they need assistance in finding their way).
c. Takes appropriate action to recover from a service difficulty, ensuring that the necessary action is taken to affect a resolution to the customer’s problem.
d. Conducts all work activities with respect for coworkers, including the maintenance of a pleasant and professional environment, fostering calmness during stressful situations.
e. Interacts with supervisory personnel in a professional, supportive and courteous manner, venting emotions appropriate to time and place.
f. Demonstrates a commitment to service by consistent attendance and punctuality, scheduling absences according to departmental requirements, and incurring unplanned absences only when unavoidable circumstances exist.
38. Adheres to dress code, appearance is neat and clean.
39. Completes annual education requirements.
40. Maintains regulatory requirements.
41. Reports to work on as scheduled; minimal absenteeism; no unauthorized over time.
42. Wears identification while on duty, uses computerized punch time system correctly.
43. Consistently completes and maintains assigned duties.
44. Attends at least 75% of staff meetings annually, reads and initials all monthly staff meeting minutes when not in attendance.
Patient assignments will be taken, as patient care needs demand. If necessary, the assignment should be a lesser patient assignment if possible. If a full patient assignment is required on any individual day then other charge responsibilities will not be a priority.
45. Confidentiality: Maintains confidentiality of information at all times.
a. Consistently maintains confidentiality of all information gained during the course of employment, respecting the privacy of others.
b. Understands and maintains the confidentiality of information communicated directly from the supervisor, including discussions of a counseling nature.
c. Follows policies and procedures related to medico legal matters, including confidentiality, amendments of medical records, patient rights, medical records as legal evidence and informed consent
d. Copies records according to policy, assuring the appropriateness of the individual requesting information from the record prior to copying, faxing, or phoning any portion of the record.
46. Safety: Demonstrates an understanding of fire and electrical safety, infection control, body mechanics, and related areas, as appropriate to position.
a. Attends mandatory in-services on fire safety, electrical safety, infection control, and body mechanics. Successfully completes competency-based training in each area.
b. Follows all employee health procedures, incident reporting, and infection control requirements at all times, as appropriate to the position.
c. Uses proper body mechanics at all times as required by the physical demands of the position.
d. Maintains a safe work environment and performs duties of the position in a manner consistent with ensuring the safety of self and others.
e. Identifies safety needs in areas outside own work environment, recommending corrective action as appropriate.
47. Expense Control: Performs job duties in a manner that maximizes expense control.
a. Uses supplies, equipment, and utilities in an expeditious manner
b. Consistently recommends methods to control costs while maintaining a high degree of customer service.
c. Performs job tasks efficiently and effectively resulting in no unplanned overtime.
• Current Registered Nurse licensure in State of Maine.
• Is a motivated, independent individual who can organize workload so that all functions are completed appropriately.
• Specialty certification preferred.
• A minimum of 2 years experience in acute patient care.
• Current American Heart Association Healthcare Provider BLS Certification required. ACLS within 6 months of hire.
• Able to effectively communicate in English, both verbally and in writing.
• Additional languages preferred.
• Basic computer knowledge.
• For physical demands of position, including vision, hearing, repetitive motion and environment, see following description.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising client care.
If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!