Edward Brown IV

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Experienced Technical Specialist

A+ equivalency through experience. A wide range of knowledge for working with MS/DOS,knowledge of network
protocols,having worked with TCP/IP,setting up a new network and upgrading or repairing computers.
Knowledge of installing hardware and software components for PC units.Also have over 10 years of experience
in call center environment and over the phone professional customer service working with ticketing programs such as Remedy and Dynamics.

Category
E-mail
edward.brown.ebiv@gmail.com
Phone Number
8035535710

Education

Network Technology @ Centura Technical College
Jan 2004 — May 2006
Relevant Coursework: Implementing Windows Operating Systems,Implementing a
Windows Server,Network Routing,Applications Software.

PC Hardware Support Skills: Operating System Support Skills I and II, Advanced Computer Hardware,
Troubleshooting Peripherals, Network Administration/Support and TCP/IP.

Experience

Technical Support Level 1 @ Telenetwork
Aug 2016 — Jan 2017
Work-at-Home position.Provide one call solutions for inbound-calls dealing with DSL connectivity issues, wireless connections, and FIOS connections. Follow provided processes and procedures, depending on the issue that the customer is calling in about. Process all call transactions using the provided tracking software.
Help Desk Support @ Intralot
Oct 2015 — Jun 2016
Provide first call solutions for vendors using Microlot terminals that are part of the South Carolina Education Lottery(SCEL).Help with placing order supplies such as terminal paper and playslips,and also setup schedule appointments if a field technician needs to be on site to resolve critical issues.
IT Tech Support Tier 1 @ Elauwit Networks
Jul 2014 — Sep 2014
Provide Tier 1 support for inbound and outbound calls for residents at properties using Elauwit's Internet services. Troubleshoot issues such registering resident's account and devices or troubleshooting wired or wireless connectivity issues on the site,this also includes cable as well if needed.
Billing and Support Specialist @ Teleperformance
Aug 2012 — Jun 2014
Provide customer service for inbound calls for Directv customers relating to billing issues.Assist customers on making payments,collecting past due amounts,extension on bills and making adjustments on their current services.
Carpet Cleaning Technician @ Stanley Steemer
Oct 2009 — Mar 2012
Provide services to clean all types of carpets, including commercial carpet.This also includes auto/upholstery cleaning,tile cleaning,and area rug cleaning.
Tech Support @ Start Advertising
Oct 2006 — May 2008
Assist customer's with their online connection,such as informing customer about any upgrades to system or if their is a outage ,getting the customer back online after losing their internet,
and help customer create a internet connection with Dial-Up, PPPOE,or Static,depending on what the customer was set-up for by their internet service provider.
Food and Diary Department @ Food Lion
Mar 2004 — Oct 2006
While working in the Frozen Food Department,was assigned to placed frozen food products,check the dates on products and rotate,re-fill eggs and milk.Filled up the ice conditioner with ice and keep records on how many products will be needed the day before delivery.

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