Social Worker II, Care Coordination

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Wake Forest Baptist Health
Published
June 29, 2020
Location
Wake Forest, North Carolina
Job Type

Description

Job Description
Job Title:
Social Worker II, Care Coordination
Job ID:
41796
Location:
 
Full/Part Time:
Full-Time
Regular/Temporary:
Regular
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Major Duties

JOB SUMMARY

Provides social work services, complex discharge planning, and care coordination to patients and their families.  Identifies community services and refers patients in need to the appropriate service(s).  Collaborates with other members of the multi-disciplinary team to affect positive patient and family outcomes.  Intervenes with patients who have complex psychosocial needs, offers crisis intervention to patients and families with psychosocial needs, and coordinates and facilitates the development of a discharge plan of care for high-risk patient populations.  Communicates with other hospital staff re: psychosocial issues that impact health condition/status.

EDUCATION / EXPERIENCE

Master's degree in Social Work from an accredited school by the Council on Social Work Education (CSWE) required.  Social work experience in a healthcare setting preferred.

LICENSURE, CERTIFICATION, and/or REGISTRATION

Clinical licensure or provisional status preferred.  Certification as Accredited Case Manager encouraged.

SKILLS / QUALIFICATIONS

  • Excellent interpersonal communication and negotiation skills
  • Strong analytical and PC skills
  • Ability to work independently as well as to develop collaborative relationships
  • Ability to analyze, develop, and manage change
  • Ability to connect patients and families with necessary services
  • Maintains a current working knowledge of services available in the local community
  • Demonstrate patience and tact when dealing with patients, families, and other staff
  • Competence related to age and developmentally appropriate care
  • Establishes positive work relationships and works to reduce work place conflict
  • Demonstrates ability to work in fast-paced environment with multiple interruptions
  • Embraces change in rapidly changing health care environment
  • Strong interview, assessment, organizational, and problem-solving skills
  • Ability to work collaboratively with patients, families, multidisciplinary team and community agencies to achieve desired patient outcomes
Generic Job Description

ESSENTIAL FUNCTIONS

  1. Completes psychosocial assessment based on preliminary risk screening in accordance with departmental and professional standards to assess patient and family psychosocial risk factors through evaluation of prior functioning levels, adequacy of support systems, reaction to illness and ability to cope.
  2. Intervenes with patients and families regarding emotional, social, and financial consequences of illness and/or disability; accesses and mobilizes family/community resources to meet identified needs.
  3. Provides intervention in cases involving child abuse/neglect, domestic violence, elder abuse, institutional abuse and/or sexual assault.
  4. Serves as a resource person and provides counseling and intervention related to treatment decisions and end-of-life issues.  Advocates for patient and family empowerment and independence to make autonomous health care decisions and access needed services within the health care system.
  5. Upon referral, collaborates with Case Managers though social work management of patient/family discharge needs.  Addresses complex family dynamics that impact planning for patient care and discharge.
  6. Assures development of an individualized continuing care plan in collaboration with other team members.
  7. Collaborates and communicates with multidisciplinary team in all phases of discharge planning process.
  8. Collaborates/communicates with external case managers and/or external providers.
  9. Initiates and facilitates referrals for post-acute services.
  10. Facilitates safe and appropriate transfer to other facilities as appropriate.
  11. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
  12. Coordinates patient and family care conferences as needed.
  13. Documents in accordance with departmental reporting standards.
  14. Work in conjunction with Psychiatry to assure that the Involuntary Commitment (IVC) process is managed efficiently and effectively.

WORK ENVIRONMENT

  • Possible exposure to infectious and contagious diseases
  • Exposure to sights and smells associated with medical treatments in progress
  • Moderate noise environment
  • High stress levels at times
  • Subject to many interruptions
  • Subject to irregular hours

 

How to Apply

To apply for this position, please click on the "Apply Now" button on this page.  You must complete the application process and then submit your application by clicking on the "Submit" button located at the bottom of the page titled "Submit Online Application". You will receive the following message once you hit the submit button: "You have successfully submitted your job application".

Computers are available for applying within the lobby of the Human Resources Department located at 1920 West First Street, (on the corner of Miller and First Street) Winston-Salem, North Carolina  27104. You may also call our office for assistance at (336) 716-6464.  Office hours are Monday-Friday, 8:00am-5:00pm.

If you are an individual with a disability and need reasonable accommodation to participate in the application process, please contact our Supervisor of Office Services by phone (336) 716-3367 or email at accommodationrequest@wakehealth.edu.

 

Equal Employment Opportunity

It is the policy of  Wake Forest Baptist Medical Center to administer all educational and employment activities without discrimination because of race, sex, age, religion, national origin, disability, sexual orientation, gender identity or veteran status (except where sex is a bona fide occupational qualification or a statutory requirement) in accordance with all local, state, national laws, executive orders, regulations, and guidelines.

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