Pharmacy Technician, Outreach Specialist
Req ID: 34070BR
Job Summary: This Pharmacy Technician will be responsible for providing high quality care through patient outreach with goals to improve medication therapeutic outcomes. The Outreach Specialist Pharmacy Technician will assess patient adherence and compliance and identify any potential barriers to medication therapy. This individual will work under the direct supervision of the Outreach Specialist Pharmacist and will be assist with specialty projects assigned by the Integrated Pharmacy Ops Manager.
- Obtains medication histories on all assigned patients. Reviews patient medication history for assessment of compliance and adherence.
- Performs patient and/or caregiver phone interviews to obtain dose and frequency of current medications including prescriptions, over-the-counter and herbal supplements.
- Performs patient phone interviews to assess patient adherence and compliance to medication therapy.
- Identifies barriers to medication therapy.
- Educates patient on BIDMC pharmacy services and assistance programs. Ensures patient health information is preserved per HIPAA & PHI guidelines.
- Communicates medication-related issues to all appropriate health care professionals. Provides exemplary customer service to the patients and providers of BIDMC.
- Performs other pharmacy/call center related task as needed or as directed by manager. Executes on various projects and meets goals and metrics determined by manager.
- Documents both a telephone encounter note and note within the medication reconciliation section in the HER.
- Documents all necessary information/updates within the patient's electronic medical record.
- Maintains and improves quality results by adhering to standards and guidelines and recommending improved procedures.
- High School diploma or GED required.
- License Mass Registered Pharmacy Tech required.
- 1-3 years related work experience required.
- Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
- PTCB certification.
- Academic medical center experience.
- Pharmacy data entry and PBM Billing experience.
- Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.
- Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
- Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
- Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
- Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
- Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
- Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
- Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Physical Nature of the Job:
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus