Patient Communication Representative
US – Los Angeles, CA
Monday-Friday; 10:00 a.m.-7:00 p.m.
$24.10 – $37.83 Hourly
October 22, 2019
You can make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
Patient Communication Representatives (PCRs) provide a high level of patient and analytical services over the telephone for assigned practices or service areas by utilizing state-of-the-art telecommunications and computer information systems. These services include, but are not limited to: patient to physician communication, physician to physician communication, serve as a resource and contact for information and services, referral source to UCLA Health, and utilization of our EMR system to communicate patient care, schedule and register a variety of appointments effectively and efficiently. Serves as the initial point of contact for the various practices and services that we support; with the knowledge and ability to guide callers to particular clinic/service based on information provided by patient and while utilizing a set of questionnaires. In addition, we have a web-based reference site, which includes various links and resources available to our PCRs. Our Patient Communication Representatives must maintain a high level of Customer Service, sense of urgency, reliability, data entry skills, active listening, proper phone etiquette, great verbal and writing skills, and Teamwork spirit. They serve our patients by identifying their needs and responding to their needs while they are expected to utilize CICARE as their guiding principle. Must multi-task between identifying areas for improving patient relations, ensuring that quality standards are met while providing extensive personalized customer service, and executing Patient Communication Center activities. PCR will float with varying assignments depending on departmental needs.
UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.