Clinical Concierge EMT-Advanced

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Central Maine Healthcare
Published
March 31, 2020
Location
Lewiston, Maine
Job Type

Description

Central Maine Healthcare

Clinical Concierge EMT-Advanced

 

Department

Maine Urgent Care - Lewiston

Schedule

Full Time-Non Exempt

Shift

Day shift

Hours

8am-8pm

Job Details

Position Summary:

The position of Clinical Concierge Emergency Medical Technician Advanced (EMT-A) functions as an integral member of the interdisciplinary healthcare team in providing direct patient care. The EMT-A performs routine administrative and patient care support duties that assist the medical team in the examination and treatment of patients and ensure the clinic/office runs efficiently. The EMT-A provides clerical support under the supervision of the Maine Urgent Care Center Manager, and assists clinically in the delivery of patient care in the medical practice under the supervision of the provider. The EMT-A works with the Practice Leadership in accordance with CMH department policies and procedures and operates within the governing guidelines. The EMT-A communicates with the appropriate person (Provider or Center Manager) about changes in patient's status and results of diagnostic studies.

Position also involves customer service, message distribution, ancillary scheduling, and referrals management. Responsible for accurate and complete patient accounts based on organization standards, policies and procedures, HIPAA , and compliance with regulatory agencies, to include but not limited to pre-registration and registration functions. The Clinical Concierge EMT-A performs all functions under guidance and direction from the Center Manager.

Essential Duties:

Clinical responsibilities:

  1. The EMT-A takes medical histories and records vital signs, explains treatment procedures to patients, and prepares patients for examinations and procedures
  2. Serve in a Patient care support role which may include assisting the medical and nursing staff during examination and procedures
  3. Performs other clinical functions as delegated and supervised by the provider within the scope of CMH guidelines
  4. May be requested to be a liaison for clinic activities such as Urgent Care Association Accreditation and/or participate in system committees
  5. Other duties assigned that are within the scope of an EMT-A practice. Administrative responsibilities:
  6. Engages patients and team members utilizing the CMH Experience Standards;
    1. I am creating a warming, caring, and non-judgmental environment
    2. I am actively listening and seeking information
  • I am honest, truthful, and consistent
  1. I am respectful, treating all individuals with dignity and empathy
  2. I am serving as a role model, taking both initiative and ownership with appropriate
  3. I am working collaboratively and demonstrating teamwork
  1. Serves as the champion of the patient and team member experience by providing an A+ experience to every patient, every day.
  2. Prepare for clinic visits by reviewing next day patients and completing next day preparation activities
  3. Check-in patient upon arrival in the practice. Identify correct patient information in electronic medical record and verify patient demographic data. Present and educate patients on required forms and obtain signature as required by policy and procedure. Collect and post co-payments and balances on accounts due. Copy, file and distribute insurance cards as indicated by procedure
  4. Utilizes centralized scheduling system and software applications to schedule appointments
  5. Determine the amount of payment due at time of service to be collected based on insurance plan
  6. Check-out patients. Make return appointments by scheduling patients into the correct appointment type, entering the primary care provider or referring provider and scheduling tests and procedures
  7. Communicates with team members by using multiple advanced communication tools
  8. Answer telephone, take and deliver messages to the care team. Report obtained medical information from patients and referring provider accurately, completely and timely. Disseminate messages according to practice communication standards
  9. Uphold CMH policies and procedures including HIPAA
  10. Participates in orientation, training programs and attends meetings as required
  11. Performs other related duties as assigned or described by the organization's policy

Education and experience:

  1. Graduation from accredited Emergency Medical Technician advanced program or receive the following credentials within 90 days of hire:
  2. VII. Emergency Technicians Certification Advanced
  3. High school diploma or equivalent required
  1. Current American Heart Association Healthcare Provider BLS certification required
  1. One year of work experience as an EMT-A in a clinical or Urgent Care setting preferred
  2. One year of work experience in direct communication and providing service to patients or to the public, preferably in a healthcare field
  3. Demonstrated proficiency with data entry/keyboarding
  4. Experience with computer applications and Electronic Medical Record

HR Use Only

*JIUS

 

 

 

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Central Maine Healthcare

Clinical Concierge EMT-Advanced

Central Maine Healthcare Sign-in New Search Logo Clinical Concierge EMT-Advanced Department Maine Urgent Care - Lewiston Schedule Full Time-Non Exempt Shift Day shift Hours 8am-8pm Job Details Position Summary: The position of Clinical Concierge Emergency Medical Technician Advanced (EMT-A) functions as an integral member of the interdisciplinary healthcare team in providing direct patient care. The EMT-A performs routine administrative and patient care support duties that assist the medical team in the examination and treatment of patients and ensure the clinic/office runs efficiently. The EMT-A provides clerical support under the supervision of the Maine Urgent Care Center Manager, and assists clinically in the delivery of patient care in the medical practice under the supervision of the provider. The EMT-A works with the Practice Leadership in accordance with CMH department policies and procedures and operates within the governing guidelines. The EMT-A communicates with the appropriate person (Provider or Center Manager) about changes in patient's status and results of diagnostic studies. Position also involves customer service, message distribution, ancillary scheduling, and referrals management. Responsible for accurate and complete patient accounts based on organization standards, policies and procedures, HIPAA , and compliance with regulatory agencies, to include but not limited to pre-registration and registration functions. The Clinical Concierge EMT-A performs all functions under guidance and direction from the Center Manager. Essential Duties: Clinical responsibilities: 1. The EMT-A takes medical histories and records vital signs, explains treatment procedures to patients, and prepares patients for examinations and procedures 2. Serve in a Patient care support role which may include assisting the medical and nursing staff during examination and procedures 3. Performs other clinical functions as delegated and supervised by the provider within the scope of CMH guidelines 4. May be requested to be a liaison for clinic activities such as Urgent Care Association Accreditation and/or participate in system committees 5. Other duties assigned that are within the scope of an EMT-A practice. Administrative responsibilities: 1. Engages patients and team members utilizing the CMH Experience Standards; i. I am creating a warming, caring, and non-judgmental environment ii. I am actively listening and seeking information iii. I am honest, truthful, and consistent iv. I am respectful, treating all individuals with dignity and empathy v. I am serving as a role model, taking both initiative and ownership with appropriate vi. I am working collaboratively and demonstrating teamwork 2. Serves as the champion of the patient and team member experience by providing an A+ experience to every patient, every day. 3. Prepare for clinic visits by reviewing next day patients and completing next day preparation activities 4. Check-in patient upon arrival in the practice. Identify correct patient information in electronic medical record and verify patient demographic data. Present and educate patients on required forms and obtain signature as required by policy and procedure. Collect and post co-payments and balances on accounts due. Copy, file and distribute insurance cards as indicated by procedure 5. Utilizes centralized scheduling system and software applications to schedule appointments 6. Determine the amount of payment due at time of service to be collected based on insurance plan 7. Check-out patients. Make return appointments by scheduling patients into the correct appointment type, entering the primary care provider or referring provider and scheduling tests and procedures 8. Communicates with team members by using multiple advanced communication tools 9. Answer telephone, take and deliver messages to the care team. Report obtained medical information from patients and referring provider accurately, completely and timely. Disseminate messages according to practice communication standards 10. Uphold CMH policies and procedures including HIPAA 11. Participates in orientation, training programs and attends meetings as required 12. Performs other related duties as assigned or described by the organization's policy Education and experience: 1. Graduation from accredited Emergency Medical Technician advanced program or receive the following credentials within 90 days of hire: I. VII. Emergency Technicians Certification Advanced 2. High school diploma or equivalent required Current American Heart Association Healthcare Provider BLS certification required 4. One year of work experience as an EMT-A in a clinical or Urgent Care setting preferred 5. One year of work experience in direct communication and providing service to patients or to the public, preferably in a healthcare field 6. Demonstrated proficiency with data entry/keyboarding 7. Experience with computer applications and Electronic Medical Record HR Use Only *JIUS Back to Top Position Manager v10.7.14 © 2020 HealthcareSource HR, Inc. All Rights Reserved. | Privacy Policy | Terms of Use Central Maine Healthcare Sign-in New Search Logo Clinical Concierge EMT-Advanced

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