Business Systems Analyst (TIDE)

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Harvard Pilgrim Healthcare
January 10, 2019
Boston, Massachusetts
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Job Description - Business Systems Analyst (TIDE) (19000006)
Job Description 

Job Title

: Business Systems Analyst (TIDE)  

Job Number:


Job Posting

: Jan 8, 2019, 4:00:38 PM 



Are you interested in becoming part of a dynamic team that is looking to innovate and improve?
Would you like to work for a company that has been rated by the BBJ (15+yrs) as one of the best places to work?
Do you want to be part of a company that is committed to giving back to the community?

Harvard Pilgrim Health Care Institute is currently seeking a highly motivated individual to join the Therapeutics Research and Infectious Disease Epidemiology (TIDE) group within the Department of Population Medicine (DPM) ( as a Business Systems Analyst for the Sentinel Program’s Operations Center. Sentinel is an FDA-funded medical product surveillance system, which uses existing administrative and electronic health care data from multiple collaborating and Data Partner institutions around the country ( TIDE brings together the expertise of over 60 faculty, researchers, analysts, programmers, software developers, and staff who, together, make up the Sentinel Operations Center to support FDA’s regulatory mission.

The Business Systems Analyst will perform a variety of operations-focused activities for the Systems Development Team at Sentinel Operations Center, including but not limited to technical requirements preparation for new tools, drafting of specifications, development of custom code, training team members, and cross-team outreach. Additionally, s/he will work with a team to coordinate development and prioritization of a high volume of tasks and support activities. This position requires high-level communication skills for close collaboration with investigators, project managers and other programmer/analysts, both within HPHCI and with external institutions and collaborators. It will also require the analyst to work with stakeholders to come up with solutions-oriented and innovative ideas to support and expand Sentinel Operations.

  • Lead discussions with a wide range of internal stakeholders to explore development of upgrades for tools. Communicate, in person and on the telephone, with diverse groups of collaborators, including investigators, stakeholders, funders, statisticians, programmers and analysts. Collaborate internally with the Systems Development team members to develop new tools or enhancements to team-focused processes.
  • Support implementation of standardization of protocols for operations and provide guidance on best practices. Provide impact analysis of proposed system changes/enhancements to business customers. Summarize and present issues to a variety of audiences: technical, non-technical, and executive stakeholders.
  • Coordinate and participate in software development activities. Develop programs with intermediate programming skills, preferably in an object-oriented programming language, such as java, python, groovy, powershell, or C++. Help build enhancements to Atlassian products (Jira, Bitbucket, Service Desk, Confluence). Problem-solve and repair any bugs in any tools or scripts.
  • Plan, design, create, maintain and perform/coordinate user acceptance testing with business customers. Perform Quality Control (QC) on programs written by Systems Development team members.
  • Develop training materials and conduct trainings across multiple teams. Provide support to stakeholders across all teams for existing tools used in operations.
  • Participate in projects as assigned, create and support user stories, attend stand ups, and other required project meetings, provide status updates and impact analysis of proposed system changes/enhancements to business customers.
  • Perform out-of-the-box thinking, collaborate with others, and make a difference every day!
  • Other duties and projects as assigned.





  • A Bachelor’s degree in health science, computer science, business, IT or related field or equivalent experience is required; minimum of 3-5 years of professional experience working with and supporting business applications in a health insurance environment.
  • Project management experience, including Waterfall and Agile. Knowledge of SQL and healthcare data is a plus.
  • Excellent analytical, interpersonal, organizational, and problem-solving skills. Negotiation, conflict management and facilitation skills.  Strong business area and systems knowledge. Ability to determine business needs and translate them into technical solutions.
  • Proven ability to influence without authority and organize complex processes involving multiple, detailed tasks and people.
  • Resilient, collaborative, flexible, innovative.


  • Work-Life-Flexibility
  • Paid volunteer time off (up to 3 days annually)
  • Open Time Off
  • Annual Mini-Grant of $500 donated to a non-profit organization of the employee’s choice
  • Educational Reimbursement


Working Environment
Office environment.  Ability to commute to HPHC facilities.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.


Primary Location

: United States of America-Massachusetts-Boston 


: 998 Harvard Pilgrim Health Care Grant


Harvard Pilgrim supports individuals in reaching their full potential by supporting equal employment opportunities and an environment that actively values diversity. Harvard Pilgrim complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law.

Harvard Pilgrim endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact HR Customer Service at 617-509-7500/TTY (800) 637-8257.

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